My garage fitted a new DPF recently, but the same fault has reoccurred - do they need to fix it?

In June, on long trip, my 2010 Nissan Qashqai+2 lost power and ground to a halt. I got the car back to my local garage who fitted a new DPF and EGR on 8 June 2017 (costing £1384). I've been to France and...

I reported a rust problem when my car was under warranty - should Dacia sort this out FOC?

I bought my Dacia Duster in 2014 with 28 miles on the clock. I now have major problems with rust in the boot and under the front passenger seat. I saw it on my first service and told the garage but it...

I was hit by a post van - why am I being held partially liable?

A post van pulled out in front of me whilst I was driving my coach. I had to stop abruptly, but it was in a narrow road. When she then proceeded to pass me, she scraped the side of my coach. Repairs have...

My garage damaged my car and fixed it badly - are they liable to fix it properly?

My Fiat Panda went into the Fiat dealer for some warranty work. When I returned to pick it up, someone had scratched from the front drivers door all the way to the back wing. They admitted fault and took...

My E-Class Estate wheels are corroding - should Mercedes-Benz honour my warranty to repair them?

I have a Mercedes-Benz E-Class Estate, which I've had from new since December 2015. The front wheels are corroding from beneath the lacquer around the centre caps. As the lacquer is not damaged/broken...

Our car alarm goes off every night because it wasn't fixed properly after an accident - what do we do?

Both doors were replaced on our 2013 Ford C Max and now the alarm keeps going off at night. We get error messages for child lock malfunction, service required, drivers back door open (then the door jams...

We bought a faulty car from 130 miles away - do we have to take it back to this dealer for repairs?

We bought a 2008 Vauxhall Zafira, 55,000 miles, for £2495 on 22 July 2017 and drove the 130 miles home with no issues. On the 23 July the exhaust emissions light came on, so I contacted the seller and...

Mixing part worn and new tyres ruined my car - is the tyre fitter liable for not warning me?

My 2011 Nissan X-Trail recently had the front wheel misalignment corrected and two new Avon ZX7 front tyres fitted at my local branch of a national tyre franchise. The rear tyres were part worn but the...

Can I cancel my order for a used car if I wasn't told it had an engine replacement?

I'm purchasing a Nissan Qashqai from a dealership. I noticed in the service book that its service had been delayed due to a warranty repair. I asked the salesman what the repair was and he said he would...

My new BMW came with one different brand tyre - should the dealer make sure all four are the same?

I've just bought a 2014, 20,000 mile BMW 320i xDrive M Sport from a BMW main dealer. The salesman told us it had new tyres all round. After delivery we noticed that it had three Pirelli PZero tyres and...