Do you have a standard letter format that I can use to reject a one-day-old defective new car?

Do you have a standard letter format that I can use to reject a one-day-old defective new car?

I bought a car from a main dealer and have discovered that outstanding recall work wasn't carried out - where do I stand?

Could you advise me where I stand regards recompense? A main dealer has sold me a used car (2016) when it has been discovered (since it has broken down in February this year) that there were two non-safety...

Can I reject a car after three months because of a DPF issue?

My Land Rover Evoque has 2000 miles and is three months old. It has developed DPF engine management light failure. Can I reject the car and get my money back or swap for another product? I have read various...

There's an intermittent fault on my car - can I reject it after 15 months?

I have a Jaguar XF Sportbrake on a PCP. Ever since I took delivery of it in December 2017, every few weeks 4 or 5 safety warning lights scroll across the dash with the traction control permanently illuminated....

I bought an HPI clear car but have found invoices for body repairs - what can I do?

Two weeks ago I bought a used car from an independent, it was HPI clear and at a bit above market value but with full history. My issue is in the paperwork I found body shop invoices and quite a bit of...

I sold a car to a dealer who now wants a refund - where do I stand?

I sold my car to a dealer, who checked the car and had a test drive. My knowledge about car problems is none, so I didn't notice any mechanical issues. Next day the trader called me asking for a refund...

I bought a used car that broke down after three days - am I entitled to a refund?

I’ve just purchased a second-hand car from a garage that has broken down and is displaying engine malfunctions within three days of purchase. I called breakdown recovery who confirmed that an injector...

My car came with mixed tyre tread patterns but the dealer refuses to change them?

I bought an approved used BMW X5 that came with directional tyre treads at the front but asymmetric at the rear, all Dunlops. The BMW owner's handbook states 'incorrect tyre combinations will interfere...

I can't drive my new car because the seats hurt too much - what can I do?

I have recently bought a new Mercedes C-Class Estate after a two-hour test drive in which I drove the car for three 20 minute sessions. The day after delivery I did two 90 minute journeys and was left...

My leased MPV is being repaired under warranty but its replacement is too small - what can I do?

I have a leased Citroen Picasso under warranty being financed by PSA Finance. It has been back three times to the dealer for various repairs, currently for over two weeks waiting parts. To be fair, the...