The dealer refuses to replace/repair my faulty car - what should I do?

I bought a secondhand Volkswagen Golf for £5000 from a dealer. It developed serious power issue after two months. Dealer refuses to accept liability but offered to pay half the cost of repairs in his affiliated...

Should the dealer pay to replace the faulty brakes on a used car I bought five months ago?

I purchased a 65-plate Skoda Octavia vRS 230 from Skoda Watford in November last year and while I love the car there's been a grinding sound when driving and braking since purchase. I had the car in for...

The air con has stopped working in a used car we bought two months ago - what are our rights?

My daughter bought a used 2011 Vauxhall Astra 1.2 with 76k miles on clock in Feb this year with a 3 month warranty, but the air-con has stopped working. She went back to dealer and they told her it was...

What do I do if an insurer refuses to pay market value for my Cat D car?

My car was reversed into in November last year, it was assessed as Cat D and the other driver admitted responsibility. I accepted an interim payment of £4995 minus £1300 as I decided to keep the car and...

I've been refused compensation for pothole damage - what can I do?

I've been refused compensation for pot hole damage to two offside tyres by my local council. What can I do?

Should Fiat make a contribution towards a bearing failure on our five year old Fiat 500?

How long should a gearbox main shaft bearing be expected to last? Our Fiat 500 (with full main dealer service history) has just reached five years old and 27,000 miles. Following some horrendous rattling,...

Is it standard practice for the limiter to be removed during the emissions fix?

Our 2012 diesel Volkswagen Caddy had its emissions fix and, a week later, it refused to start. RAC identified it as the ERG valve. Volkswagen said to bring it in for a diagnostic test which would be FOC...

I was mis-sold a Vauxhall Zafira Tourer - what do I do now?

I bought a Vauxhall Zafira Tourer a couple of weeks ago from an approved used Vauxhall dealer. I made it clear when I bought it that I needed to fit three child seats across the back row, to be able to...

How do I deal with unjustified refurbishment charges on a returned lease car?

I left my leased car with a Volkswagen main dealer for an MoT and cosmetic work on the alloys a few days before the end of its contract. They agreed to hand it over to an inspector/collector from Volkswagen...

What are the differences between the small claims court in England and the equivalent in Scotland?

Less than six months ago I bought a Subaru Forester from a franchised dealership in Scotland. Although I love the car, it's been plagued with problems from the outset. The dealer principal is being less...