What is life like with your car? Let us know and win £500 in John Lewis vouchers | No thanks

How long should BMW take to fix an engine management fault on my 320?

I recently booked my car for a service and the engine management light was on. It is a 320 petrol coupe and the three-year warranty expires at the end of this month. They did the oil service and corrected the issue, but the light came back on within a day. I subsequently booked it in for another check which they thought would be routine, but they have had the car since 27 August. At the moment they are telling me they have changed the plugs, coils and injector heads, but it is still throwing up an issue with the emissions which they are unable to identify. The garage is telling me that BMW, Germany is now involved and that they are basically scratching their heads, but of course, they do not want to release the car until it is repaired. However, to complicate things further, we recently had our third child and have bought a people carrier, so my intention is to sell the BMW and keep my wife's old car, so I am currently paying for three cars when I only need two.

As well as the problem of the repayments, the car is depreciating and at present there is no sign as to when I will get the car back, by which time it will need an MOT and be out of warranty. So, do you know what my rights are legally with regard to length of time they can take to fix an issue that is covered under warranty and also, what will happen if the warranty expires and they still haven't fixed it? Lastly, am I entitled to any kind of compensation?

Asked on 13 September 2010 by Jemster

Answered by Lucy
If the fault occurred in the warranty period then it should be fixed under the warranty. There are no specific rules regarding the time in which the repair should be effected but you should make the garage aware of your concerns. You may be entitled to recover your quantifiable losses if you are unable top sell the vehicle but without agreement this might require recourse to the court.
Similar questions
I have owned from new a Land Rover Discovery 3 which is coming up to five years old. I have taken out Land Rover's extended warranty for each of the two years, following the expiration of the warranty...
I have had problems with my Skoda Fabia Comfort 1.2 64bhp which is a 2004 Reg. I have an electrical issue and a bodywork issue. It all started in late 2009 when I was driving home on a long journey (two...
I own a Mercedes-Benz SL320 M-reg, built in 1994. Since I bought the car three years ago the cruise control has never worked. This didn't bother me and I hadn't any spare cash to repair it at the time....
Related models
Superb to drive. Great handling and steering. Upmarket image. Economical diesel engines culminating in amazingly efficient 320d Efficient Dynamics at 109g/km of CO2.
 

Value my car

Save £75 on Warranty using code HJ75

with MotorEasy

Get a warranty quote

Save 12% on GAP Insurance

Use HJ21 to save on an ALA policy

See offer