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Is there a 'cooling off' period when buying insurance?
My son bought insurance with Adrian Flux for his car. At the time of purchase he asked about cancellation charges. He was told first of all that cancellation in the first 14 days would cost £25 after he agreed to this and took out the policy the lady then told us the policy said cancellation was free. I am witness to this. He cancelled the insurance the next day due to issues with the MoT. Adrian Flux have charged him £96 which they say is £50 for their fees and the rest for the insurance company's fees they say that they would only give the money back if he could prove he got a cheaper quote. This was not explained at the time of purchase. Please can you let us know our rights?
Asked on 25 July 2017 by Julie Jobling
Answered by
Honest John
There is a 14 day cooling off period under distance selling regulations, there is NO fee chargeable. Once past this point any cancellation should be a "reasonable" amount of no more than £50. This is under the 2015 Insurance Act if my memory serves me. If you have paid with a credit card, then you also have additional provisions covered under the Consumer Credit Act.
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