While parked in a supermarket car park, the rear of my car was hit by a lady driving into to the space to my right. The driver of the vehicle parked in the bay to her right witnessed the accident and I have his details. She provided her contact details, and I have contacted her and was told by her that her secretary would handle it. I have obtained an estimate for the repair, which I have forwarded to her and requested details of her insurer. I suspect that she may be messing me about and have written to say that unless I hear by tomorrow morning if she is going to settle this claim privately, I will take some other route to reimbursement for the repair. Should this be direct to her insurer, through the www.moneyclaim.gov.uk site that you seem to have suggested in other replies, or via my own vehicle's insurer, which includes legal cover?