What is life like with your car? Let us know and win £500 in John Lewis vouchers | No thanks

Why doesn't my KIA Sportage's warranty cover diagnostic checks?

I bought a secondhand KIA Sportage 2.0 CRiXS Auto in April 2008 and extended the warranty in Nov 2008 for a further two years. Last week, an indicator light showing 'Malfunction' came up with the word 'CHECK'. On reading the handbook it said that the car was still OK to drive but should be taken to a KIA workshop ASAP. I went over in July 2010 and after two hours they said it was fine and I could drive away, but they gave me a bill for £84 plus VAT for carrying out a KIA Diagnostics code PO741 as advised by KIA HQ, and was told that if it persists that torque convertor replacement was advised. I explained that I had taken out an extended warranty and they said ok, but have now sent me the bill to pay as KIA will not accept the claim for diagnosis under the warranty. Before paying this bill I would like your views.

Asked on 27 July 2010 by cookduncan1942

Answered by Honest John
Diagnosis is not covered by the warranty; only repairs, and in your case no repair was deemed necessary. Seems unfair, but that's the way it is.
Similar questions
Hi HJ, let me know your favourite charity and I'll bung a few quid if you can advise me. Bought a Volvo S40 1.6D, Dec 07 model, 38k miles from an Evans Halshaw (Pendragon) site in Cheltenham 31-8-11. Have...
On driving my Skoda Yeti home, after purchasing from an approved dealership in April 2016, I noticed an external squeaking noise emitting from the front of the vehicle and an internal whistling coming...
I recently bought a used Jeep Patriot from a dealer and was given a three month basic warranty from them. It developed an oil leak so I called the garage to say this was happening, they said put it into...
Related models
Enjoyable drive, especially in diesel form. Plenty of kit. Rear seats recline and fold flat easily. Roomy and practical.
 

Value my car

Save £75 on Warranty using code HJ75

with MotorEasy

Get a warranty quote

Save 12% on GAP Insurance

Use HJ21 to save on an ALA policy

See offer