My daughter recently had the misfortune to hit a low bollard whilst parking her car, damaging the front bumper. We have taken the vehicle to a local approved repairer that the family have used before. Their estimate has been sent to her insurers who have insisted that the car is to be repaired by a company in a town in another county. I have spoken to them to see how long the car is likely to be off the road and have been told that, as they will not have seen the vehicle until it is collected, they have no idea how long or what parts are required. Whilst I am in no way doubting their competence in undertaking the repair, my concerns is that the owner has no say in choice of repairer and should we release the car not knowing what work is to be carried out?