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Mercedes-Benz won't replace my rusting tailgate
I have a Mercedes-Benz E-Class. It has been serviced by Mercedes-Benz dealers to date and should be covered for Rust for 30 years. My problem - a corroded tailgate - was investigated by Tonbridge dealers who submitted report to Mercedes-Benz Customer Services.
I asked Tonbridge for copy of their report, they replied
"I have spoken to my Manager and confirm that I am not able to give you a
copy of the Warranty Eskulab sent to Mercedes Benz.
I have, however, spoken to Mercedes Benz again and subsequently re-input
A claim for the tailgate, but, once again, it has been denied."
You will note Tonbridge Mercedes-Benz felt the tailgate should be covered. There is tailgate and other rust that is nothing to do with chipping or outside damage.
I asked Tonbridge for copy of their report, they replied
"I have spoken to my Manager and confirm that I am not able to give you a
copy of the Warranty Eskulab sent to Mercedes Benz.
I have, however, spoken to Mercedes Benz again and subsequently re-input
A claim for the tailgate, but, once again, it has been denied."
You will note Tonbridge Mercedes-Benz felt the tailgate should be covered. There is tailgate and other rust that is nothing to do with chipping or outside damage.
Asked on 14 May 2013 by Roger
Answered by
Honest John
This is a standard problem that we have warned about for at least 5 years. Mercedes-Benz somehow finds a way to wriggle out of what customers understand their 30 year Mobilo warranty to mean. There is no satisfactory answer except to attempt to sue, but Mercedes-Benz is a formidable legal adversary.
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