The timing chain has jumped on my VW Polo 1.2 2003 model at 38K miles. VW customer services UK have refused to contribute to pay for repairs as a goodwill gesture, even though the timing chain jumping is a VW design fault.

Having checked websites, VW know that this is a design fault as there was no tensioner kit with this model. First took to VW garage - quote to fix was ridiculous £2-3K if engine damage). Have taken car to another garage. A compression test was done. Exhaust valves leaking. Garage say will cost £1200-£1600 to repair which I feel is still expensive.

I still feel VW should pay towards the cost of repairs as otherwise I will be forced to sell at a low price. Any advice would be greatly appreciated.