What is life like with your car? Let us know and win £500 in John Lewis vouchers | No thanks
Ferrous buller
I complained to the MD at Mercedes Benz UK about rust on my Mercedes and Mercedes failing to rectify it under its 30 year Mobilo warranty because I had not had my car serviced by its dealers. I thought EC legislation made this illegal. Do you consider I have a case?
Asked on 17 October 2009 by
Answered by
Honest John
The EC Directive only applies to the first two-year manufacturer warranty and in the UK the SMMT has stretched it to include an additional year’s ‘dealer warranty’. It does not apply to any further conditional warranty. MB built a lot of cars that rust from 1996 to 2006 and every unwisely gave them all that 30-year Mobilo warranty. Obviously the company has to get out of meeting claims on it any way it can, otherwise it's faced with rebuilding large numbers of the cars it built between 1996 and 2004.
Similar questions
I am having real difficulty in getting Volkswagen to honour its corrosion warranty on a second-hand Polo. They have passed me round various different departments, and I have had a number of telephone calls....
We are looking to buy a 2002/52 Mercedes E270 CDI Classic with 62,000 miles, or we have sourced an 04 E270 CDI Elegance. Do we need to look for any particular faults with these models? We have been told...
I remember some discussion in your column of the tendency of a certain era of Mercedes to be extremely rust prone. In our extended family we have an 18 year old Volvo 760 estate, a 14 year old Peugeot...