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Ferrous buller

I complained to the MD at Mercedes Benz UK about rust on my Mercedes and Mercedes failing to rectify it under its 30 year Mobilo warranty because I had not had my car serviced by its dealers. I thought EC legislation made this illegal. Do you consider I have a case?

Asked on 17 October 2009 by

Answered by Honest John
The EC Directive only applies to the first two-year manufacturer warranty and in the UK the SMMT has stretched it to include an additional year’s ‘dealer warranty’. It does not apply to any further conditional warranty. MB built a lot of cars that rust from 1996 to 2006 and every unwisely gave them all that 30-year Mobilo warranty. Obviously the company has to get out of meeting claims on it any way it can, otherwise it's faced with rebuilding large numbers of the cars it built between 1996 and 2004.
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