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Voidance tactics
I bought a used Ford Fusion in June from Bristol Street Motors and paid £450 for a warranty. It will require a MOT in February and I intend to phase in an interim service at the same time. I am concerned to find the huge difference in the cost of this service plus MOT between a Ford franchises and my local trustworthy service station. The Ford franchise has advised a price of £250 (plus an additional charge for disposing of the old oil). My local service station charges around £90 for the same work. I have been advised that if I have the car serviced by any organization other than Ford that my warranty becomes invalid. I have also been advised that if I don’t want to continue with the 3 year warranty which I have had for 6 months then I am not entitled to a refund (I have not made a claim). This does seem an unfair contract.
Asked on 7 February 2009 by
Answered by
Honest John
This is answered in a FAQ answer at www.honestjohn.co.uk A used car warranty is a contract with terms that bind both parties to the
contract. Break those terms and the contract is void with no compensation. The EC rule about servicing and warranties only applies to original manufacturer 2-year warranties. And all the manufacturer has to do to void the warranty is prove the independent service agent incorrectly used a wrong fluid. Ford is very hot on non-use of its specified 5w-30 semi-synthetic oil because engine damage can and does result.
contract. Break those terms and the contract is void with no compensation. The EC rule about servicing and warranties only applies to original manufacturer 2-year warranties. And all the manufacturer has to do to void the warranty is prove the independent service agent incorrectly used a wrong fluid. Ford is very hot on non-use of its specified 5w-30 semi-synthetic oil because engine damage can and does result.
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