My new car has rust marks on it. Should the dealer fix this issue?
I just bought a new Volkswagen Golf. I polished the car as it felt slightly gritty on parts of the roof. When working on the roof, I saw some rust marks on the driver's side side where the roof meets the windscreen just above the door. What should I expect the dealer to do about it when they reopen? Haven't been in touch as they are closed due to Covid-19.
Asked on 20 April 2020 by Phillew
Answered by
Dan Powell
If you have owned the car for less than 30 days, you are entitled to reject it under the 2015 Consumer Rights Act. I wouldn't accept a brand new car with rust under any circumstances. It suggests the paintwork has a serious flaw or the car has been damaged during its transport from the factory. For your consumer rights, see: www.honestjohn.co.uk/how-to-reject-a-car-your-cons...s
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