My daughter in law has just had her car badly damaged. Someone ran into the back of it, it cannot be driven, and it is clearly going to be the subject of an insurance claim. Her insurance includes the provision of a car whilst hers is unusable. Yet I understand that she has already been contacted by a company that is neither insurer wanting to provide a temporary car replacement. Is this an Accident Management Company, how do you deal with this sort of problem and get the insurer to provide a straightforward replacement without a third party rip off?