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Can an insurance company refuse to post car insurance documents?

Can an insurance company refuse to post car insurance documents?

Asked on 7 May 2019 by Barney1812

Answered by Honest John
It's very rare insurers would refuse. Under the equalities act, insurers have to make "reasonable adjustments" in how they communicate with customers. If for example, you did not have access to the internet then I would be requesting they post the documentation to you. But there is really no need to in the digital age as everything is available online.
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