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• Ford Focus - Rejection of car 23 Apr 2012 (Forum)
  picking the car up again we noticed the carpets were still all damp and although they said they had repaired the leak which we do not know if they did or not, the carpets had not been dried out/ renewed so the car is still damp and smelly. I contacted them right away and they said some one would
• Priu$ Worse Than Hummer 22 Mar 2007 (Forum)
  revolutions per minute. Essentially, the Toyota Synergy Drive system, as it is so called, propels the car from a dead stop to up to 30mph. This is where the largest percent of gas is consumed. As any physics major can tell you, it takes more energy to get an object moving than to keep it moving. The battery
• Tools 10 Feb 2002 (Forum)
  light, it is a good source of vitamin D, "the sunshine vitamin", which is not otherwise found in garages at night. Health benefits aside, its main purpose is to consume 40-watt light bulbs at about the same rate that 105-mm howitzer shells might be used during, say, the first few hours of the Battle
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  Why won't Motor Codes help with a serious Mercedes-Benz rust issue under warranty? 10 Aug 2013 (Ask HJ)
  This is the response from Motor Codes regarding the premature rusting of my Mercedes-Benz E-Class that has not been rectified under the Mercedes-Benz 30-Year...
• The unethical & deplorable actions of 2 companies 20 Mar 2018 (Forum)
  placed back into the position I was in before the accident occurred.  Large organisations such as YY and XX need to be held to account and understand what is right and what is wrong when it comes to the consumer.  Should we continue to allow these unethical practises to go on, or should action
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  I believe a have been mis-sold a car - do I have any rights? 6 Jan 2017 (Ask HJ)
  Three weeks ago I purchased a used Ford C-MAX from a local dealer. The part exchange vehicle was a 1.6-litre Ford Focus with a 125PS petrol engine and...
• Audi RS4 - Faulty RS4 out of 9 months in the garage for 4 31 Jul 2010 (Forum)
  Dear Honest John, and readers I bought an '06 Audi RS4 from an Audi Dealership (Hull) in October 2009, and have had an number of problems with it, including miss-selling. I got in touch with consumer direct, trading standards and such like
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  What are my chances of claiming against the dealer who sold me a faulty Jaguar XJ? 1 Jan 2017 (Ask HJ)
  I bought a 2012 Jaguar XJ for £15,500 from a small dealer and it had done 111,000 miles. Took it for a service and cam belt (which I knew it would need)...
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  Car rear brakes seized within 2 months of purchase in warranty - who is to blame? 24 Dec 2013 (Ask HJ)
  We bought a car from a small garage in November. Before we got the car it needed an MOT and service, which the garage did for us as part of the deal of...
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  Irreparable damnage 25 Jan 2010 (Ask HJ)
  I work within the car body repair industry and you are right in branding it a semi-legal rip-off. It is becoming virtually impossible to run a car body...
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  Separate featurette: 3 Oct 2009 (Ask HJ)
  On July 25 2009, you answered a letter by P.M. of Kineton who had received a "penalty" for overstaying while parking to eat at McDonalds. You advised the...
• Warning for Rattle: how to do it, how not to do it 14 Feb 2010 (Forum)
  Mickey Mouse pervaded Detroit (although Pintos, Pacers, Chevettes and assorted Japanese garbage were already common and Volkswagens were actually fashionable). My nine-year-old Plymouth slant six may not have been an inspiring vehicle, but it was a superlative consumer product. On the phone Herb
• Vauxhall Astra 2.0 Diesel - 2013 Vauxhall Astra - Worst Deal Ever??? 8 Mar 2023 (Forum)
  Bit of a rant this but also looking for replies with anyone with any relevant experience (especially with regards to consumer rights and small claims court…)  I bought a used Vauxhall Astra in Nov. 2022 (2.0 Diesel EcoTech engine) with 87k miles on the clock
• Citroen DS5 - New CITROEN DS5 - bad paint job, steering faults 15 Feb 2019 (Forum)
  X manufacturer instead of Y manufacturer. Sorry but you are wrong and there are enough stories to prove that this is not the case.  This kind of Car Dealers are hurting the entire industry by denting consumer's trust and this is not acceptable.   Here is my story
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  Rejecting a car as not fit for purpose 19 Jan 2013 (Ask HJ)
  In August 2012 I bought a 2008 BMW 330i from my local main dealer. The car appeared to be in superb condition with around 15,000 miles on the clock. However,...
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  I think I've been mis-sold a car - what should I do? 21 Jan 2017 (Ask HJ)
  In September 2016 I bought a new Land Rover Discovery Sport. I test drove the car at one dealer but bought from a different one who offered a better price....
• vw quality and profits 19 Nov 2006 (Forum)
  chief executive Jan. 1. ``The image of Audi has been changed from that of `the poor man's Mercedes' to being right in the mix with BMW and Mercedes,'' Stephen Pope, head of equity research at Cantor Fitzgerald in London with a ``buy'' rating on the shares. ``Winterkorn has the ability to take his
• Forced out of car due to insurance blunder Vol 2. 15 Oct 2008 (Forum)
  of Goods Act where it is, ultimately, the Retailer who is responsible to the Consumer - if I sell a faulty computer to you then I have to put it right, not the Manufacturer, then I in turn take up the case with the Manufacturer. It's common sense because otherwise I could sell you a shed-load of dodgy
• Why did BMW buy Rover? 3 Nov 2013 (Forum)
  . BAe were keen to dispose of Rover, as the company did not fit well with their core interests of Aerospace and defence. The high capital-consuming business of long-run, mass production of low-cost consumer products had little synergy with the low capital-consuming, build-to-order, niche production
• SEAT - Delays on new car delivery dates, help needed 3 Feb 2010 (Forum)
  purchases through is beginning to immerge. I'd like to bring this to the attention of the motor press & consumer rights groups so any similar stories you may have would be of great help Below is an out line of the current debacle my wife & I are experiencing at the hands of both SEAT & the dealer