Showing results in  Ask HJ [Show all channels]

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  Disaffection with disconnection 26 Sep 2009 (Ask HJ)
  After a few weeks of research I purchased a 2001 VW Golf cabriolet on 6 July. The car was advertised on eBay, but due to being located only 40 miles away...
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  Faulty gearbox 17 Dec 2012 (Ask HJ)
  In April this year I bought a 61-plate Hyundai ix35 2.0-litre diesel Style from Milton Keynes Hyundai. The car was seven months old when I bought it, and...
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  Car not of a satisfactory quality. What are my rights? 9 Aug 2016 (Ask HJ)
  To mark my wife's 50th birthday in April 2015 she decided to buy a Mini. After test driving a Main Dealer Demonstrator, I she purchased it with 3500 miles...
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  Have I bought a lemon? 1 Nov 2012 (Ask HJ)
  Having been impressed by my husband's i20 I test drove (twice) a used Hyundai ix20 1.4 CDTi Style on 15 October 2012 as I was looking for a suitable replacement...
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  How can I take an independent dealer to court? 14 Jun 2019 (Ask HJ)
  I bought a four-year-old Renault Twingo with 31,000 miles on the clock in December 2018 for £5000. Around 26th December it began to leak oil. I contacted...
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  Warranty company refusing to pay for new clutch? 3 Oct 2015 (Ask HJ)
  We bought a December 2010-registered Renault Grand Scenic 1.5 dCi in late July with 39k miles on the clock from a used dealer. When we bought the car,...
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  Why does our Honda CR-V emit black smoke when we accelerate? 23 Oct 2017 (Ask HJ)
  I have a 2009 Honda CR-V CDT-i with 60,000 miles on the clock. Under heavy acceleration there is black smoke out the exhaust - a fair amount. We have done...
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  Who's to blame and what redress do I have and with whom? 18 May 2010 (Ask HJ)
  I bought a Citroen Berlingo 1.9 Diesel van on a 52-plate (2002) with 89,200 miles from a local garage on the 30th March 2010. Within the first week, the...
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  What is the clicking sound my Renault Megane makes on full lock of steering? 5 Jan 2017 (Ask HJ)
  I own a 2013 Renault Megane 1.5 and I noticed yesterday a clicking sound coming from the driver's side on a right turn at full lock, though it does happen...
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  Bought faulty car 20 May 2016 (Ask HJ)
  Hi I have been in touch with the citizens advice and they have referred my situation to the trading standards. What happened was we bought a second...
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  How can you be so dismissive of the problems caused by the emissions upgrade? 1 Apr 2017 (Ask HJ)
  How can you be so dismissive of the problems your readers are reporting shortly after implementation of the VAG emissions upgrade? We know that soot increases...
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  Legal position with car bought at dealer but has suffered catastrophic engine failure 30 Dec 2012 (Ask HJ)
  My Father-in-Law (a 79 yr old OAP) bought his Grandson a second hand car from a local dealer in Aug 2012 so that he could get to his University placement...
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  Industrial fallout on Skoda Octavia 15 Jun 2015 (Ask HJ)
  We bought a new Skoda Octavia Estate in September 2014, and when we went to collect it we noticed it had small marks (dirt / drops) all round it. We pointed...
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  We were ripped off with a clocked, faulty car - what should we do? 13 Jun 2010 (Ask HJ)
  We bought a car with our wedding money about seven weeks ago from a dealer. We found the dealer to be very nice and we test drove the car, and although...
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  Why won't Motor Codes help with a serious Mercedes-Benz rust issue under warranty? 10 Aug 2013 (Ask HJ)
  This is the response from Motor Codes regarding the premature rusting of my Mercedes-Benz E-Class that has not been rectified under the Mercedes-Benz 30-Year...
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  I believe a have been mis-sold a car - do I have any rights? 6 Jan 2017 (Ask HJ)
  Three weeks ago I purchased a used Ford C-MAX from a local dealer. The part exchange vehicle was a 1.6-litre Ford Focus with a 125PS petrol engine and...
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  What are my chances of claiming against the dealer who sold me a faulty Jaguar XJ? 1 Jan 2017 (Ask HJ)
  I bought a 2012 Jaguar XJ for £15,500 from a small dealer and it had done 111,000 miles. Took it for a service and cam belt (which I knew it would need)...
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  Car rear brakes seized within 2 months of purchase in warranty - who is to blame? 24 Dec 2013 (Ask HJ)
  We bought a car from a small garage in November. Before we got the car it needed an MOT and service, which the garage did for us as part of the deal of...
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  Irreparable damnage 25 Jan 2010 (Ask HJ)
  I work within the car body repair industry and you are right in branding it a semi-legal rip-off. It is becoming virtually impossible to run a car body...
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  Separate featurette: 3 Oct 2009 (Ask HJ)
  On July 25 2009, you answered a letter by P.M. of Kineton who had received a "penalty" for overstaying while parking to eat at McDonalds. You advised the...