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• ECU repaired and failed 7 days later - any advice 18 Jun 2010 (Forum)
  another garage who is looking into it.  I've been told that the ECU has failed and will almost definitely need a new one. What rights do I have as a consumer?  I paid £300 for the original repair which has failed a week later. Any advice?  
• Mk3 Golf GTI : Broken ECU 9 Mar 2004 (Forum)
  since. I took it back to the formentioned reptutable garage and the problem has now turned out to be a knackered ECU, which they are wanting the best part of £1500 to replace...parts and labour My question is, do I have any rights as a consumer to question/claim the garage as liable for the damage
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  Bought a used car - problem with gearbox.I want a refund - seeking advice on legal rights. 6 May 2016 (Ask HJ)
  Good day to you Honest John, I purchased a Peugeot 206 automatic for £1200 on 11th April this year.It was advertised as trade,and although the dealer...
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  We bought a used car which is now off the road indefinitely with a fault - should we be offered a replacement? 13 Aug 2019 (Ask HJ)
  We purchased a 2017 Land Rover Discovery with 47,000 miles in April this year form a Land Rover dealer. The purchase price was £40,000. The car developped...
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  Rejecting a used car? 2 Mar 2013 (Ask HJ)
  We purchased a Ford Focus Titanium in June 2012 from a dealer. Some paintwork issues were pointed out to us (via a worksheet in window of car) and we...
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  Car repairs are taking too long - what are my rights? 17 Jan 2022 (Ask HJ)
  The power steering on our 2017 Jaguar F pace failed in heavy rain at the beginning of November and it has been in the dealership awaiting repair ever since....
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  My car isn't reliable and keeps refusing to start. Can I get my money back? 5 Nov 2020 (Ask HJ)
  I got my car - a 2015 Mercedes A-Class - at the end of January. Twice it’s been recovered from my drive as it wouldn’t start. The dealer I got it from...
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  My used car has had faults since I bought it - will my warranty cover them? 25 Sep 2017 (Ask HJ)
  I purchased a used Jeep Wrangler from a dealer for £20,000. They told me the car had been serviced by themselves, including all oil changes. Upon driving...
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  The paintwork is blistering on my Mercedes-Benz SLK - what should I do? 18 Apr 2017 (Ask HJ)
  I bought a 2014 Mercedes-Benz SLK in Fire Opal Red five months ago. There is micro blistering of the paint which is worse at low temperatures and then...
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  Bought an unreliable used car - what are my rights? 9 Dec 2016 (Ask HJ)
  I purchased a used car six weeks ago. The trader only gave me one month’s warranty as standard, but provided 12 months’ cover for an additional cost. Since...
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  Dealer refuses to pay for clutch repair - what should I do? 19 Apr 2016 (Ask HJ)
  I recently purchased a Vauxhall Astra from a dealer. I have had the car for five months and done 2000 miles. The car has 10,000 miles in total on the clock...
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  Mini restoration nightmare - what are my rights? 27 Apr 2015 (Ask HJ)
  Our classic Mini has been restored at a cost of £8500 in parts and labour. However, since getting the car back, we've discovered that it doesn't run. It...
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  Can I reject a used car? 18 Nov 2013 (Ask HJ)
  We recently bought a Peugeot 306 for £550 with 12 months MOT and tax. The car has broken down multiple times and is also suffering electrical faults. I...
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  Why does my Audi A4 Executive's radio come on automatically when I start the car? 5 Feb 2011 (Ask HJ)
  I have an Audi A4 Executive saloon, bought new in September 2009. The radio comes on as soon as the engine is started. I have visited our local Audi dealer...
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  Slippery clutchtomer 12 Jun 2010 (Ask HJ)
  About 3 months ago I bought a Renault Clio from a faraway franchised dealer with a 1-year warranty. I took it into my local Renault dealer recently to...
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  Faulty SEAT Ibiza - am I entitled to a refund? 29 Jan 2015 (Ask HJ)
  Three months ago I bought a 2011 SEAT Ibiza Cupra 1.4 TSI with 180PS. Since then I have noticed that the car uses a lot of oil. About a litre every 1000...
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  Selling a car privately - do I provide a warranty? 7 Dec 2021 (Ask HJ)
  I'm currently selling a 2016 Peugeot 5008 with 66,000 miles on the clock on behalf of a friend. It's a one owner car with full history, no faults at all,...
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  Can I reject my Volkswagen T-Roc 1.5 for the software issues that make it stutter? 28 Jul 2020 (Ask HJ)
  I bought a new Volkswagen T-Roc 1.5 with a manual gearbox in March 2020. I complained about the kangarooing issue just after I bought it for the full amount...
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  Dealer lied about number of owners and service history on my car. What are my rights? 3 Jun 2020 (Ask HJ)
  I recently bought a Volvo V40 from a garage. It was advertised as having one former keeper, yet so far I have found three - the first being a leasing company....
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  Can I insist my insurer uses a main dealer to repair my car after a hit and run? 1 Jun 2020 (Ask HJ)
  What are my rights when having my car repaired after a hit and run? I have specified it should be repaired at the main dealers thinking they would do a...