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  I bought a used BMW M4 only to find out it was used as for track days - where do I stand? 18 Aug 2019 (Ask HJ)
  I purchased a BMW M4 from my local main dealer last week and after paying a deposit I was advised (salesman said they were obligated to) that the car had...
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  Do I have redress on a Subaru Impreza import from Japan that has developed a misfire? 25 May 2013 (Ask HJ)
  My problem involves a Subaru Impreza that my son bought through an online Japanese importer. This is a Japanese-based outfit that brings specialist cars...
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  We bought a new car and later found out it had been resprayed - is this fraud? 11 May 2013 (Ask HJ)
  I bought a new Vauxhall Corsa for my daughter in late 2007. Gradually the paint on the front of the bonnet bubbled and rusted and she rang the dealership,...
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  Problem with used car bought privately - what are my rights? 26 Feb 2016 (Ask HJ)
  My 21 year old daughter bought a 2008 BMW 1 Series one month ago from a private seller. The car has 51,000 miles on the clock and cost her £5450. She paid...
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  Our newly-bought, used Mazda CX-5 is emitting white smoke - what should we do? 9 Feb 2018 (Ask HJ)
  We've recently purchased a 2014 Mazda CX-5 2.0 petrol with 108,000 miles on the clock. On the day of the purchase, we pointed out some white smoke coming...
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  Our Carioca motorhome was to be supplied with the wrong upholstery and by rejecting it we are in breach of contract. Why? 11 Sep 2010 (Ask HJ)
  At a recent show, we paid £1000 deposit on a Carioca 746 Motorhome on 16 October 2009 at a price of £40,000 (plus extras of approximately £2000). The van...
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  I bought a car privately which turns out to be faulty - what should I do? 29 Jul 2018 (Ask HJ)
  I bought a used car through Facebook. On inspection we figured out there was something wrong with one part of car but we were not sure. We offered an amount...
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  I was sold a car that was previously damaged - am I owed compensation? 8 Jun 2018 (Ask HJ)
  I’m having a nightmare with my local Audi dealer. They sold me a six month old Audi A6 with 7000 miles on the clock. After owning the vehicle for just...
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  What can I do if a dealer refuses my request for a full refund? 26 Oct 2020 (Ask HJ)
  I bought a 2019 Nissan X-Trail in Feb 2020. The engine management light comes on at random. Two Nissan dealers did work on it but can't find the fault....
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  Are car dealers who operate by appointment only legitimate? 27 Mar 2024 (Ask HJ)
  I've heard about car dealers who operate by appointment only and are usually home-based and claims it pre-dates the pandemic/lockdown push to work from...
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  My Skoda Karoq shudders in first gear. Is Skoda sorting this issue out? 14 Sep 2020 (Ask HJ)
  My Skoda Karoq 1.5-litre shudders in first gear. Is Skoda issuing a fix?
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  Is the used car market doomed to collapse at some point due to all the PCP offers? 17 Sep 2018 (Ask HJ)
  I can't get my head around PCPs. Are they a brilliant consumer deal or will they destroy secondhand car sales in the future? Is the used car market doomed...
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  Will Volkswagen replace the injectors on my Volkswagen Caddy after the emissions fix? 22 May 2017 (Ask HJ)
  I've only had my 2010 Volkswagen Caddy Maxi for a month and the fuel injector has gone. The van has only done 77,000 miles. I read somewhere that Volkswagen...
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  Is it standard practice for the limiter to be removed during the emissions fix? 6 Apr 2017 (Ask HJ)
  Our 2012 diesel Volkswagen Caddy had its emissions fix and, a week later, it refused to start. RAC identified it as the ERG valve. Volkswagen said to bring...
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  Our timing belt broke after only seven months - is it the the fault of the dealer who fitted it? 17 Mar 2017 (Ask HJ)
  I bought a ten year old Ford Ranger from a dealer seven months ago, with a three month warranty. The timing belt went last week and the dealer's own mechanic...
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  Dealer didn't tell us our new car had been in an accident - what do we do? 11 Jan 2017 (Ask HJ)
  My parents bought my brother a 2005 Peugoet 107 in September 2016. The car developed a fault (horn sounding with no one pressing it) and was sent to the...
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  Volkswagen Golf engine failure - do I have grounds to make a legal claim? 30 Nov 2016 (Ask HJ)
  I have a 2009 Volkswagen Golf 1.4 TSI. It has always been serviced at the main dealer (who I also bought it from) and covered 64,000 miles. A coolant leak...
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  Can I reject my Mercedes-Benz GLC over its steering judder? 25 Nov 2016 (Ask HJ)
  I recently purchased a new Mercedes-Benz GLC Coupe AMG Line; however, I have noticed a judder when turning or reversing the car on full steering lock....
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  Timing chain failure on my MINI - where do I stand? 3 Nov 2016 (Ask HJ)
  My 2013 MINI has covered 73,000 miles and the timing chain/tensioner has failed. The MINI garage does not recognise a problem but said they will carry...
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  Can we get a refund for our smokey Audi TT? 1 Oct 2016 (Ask HJ)
  My daughter recently bought a used Audi TT. It was found that a screw had come loose and dropped into the crankshaft. This had apparently happened at the...