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• VW Golf 1.6 FSE - Small claims-consuer rights act 2015 advice 13 Jul 2019 (Forum)
  no right of return, but then we learned about the consumer rights act. At the beginning of May I contacted the dealer, explained the problems and asked them to repair or refund. They refused, because we'd taken it to other garages without their approval. My response was more or less as follows
• VW Passat - Used cars - your rights - THIS IS NOT LEGAL ADVICE 7 Sep 2011 (Forum)
  , etc. However, twice in the first month I had the car, the car went into 'safe' or 'limp' mode with a sudden loss of power on the motorway. Very scary if anyone of you have experienced this! I was advised by Consumer Direct to repair, replace or reject the vehicle as I have only had it 4 weeks
• Sale of Goods Act etc etc 3 Jun 2009 (Forum)
  There has been a bit of discussion recently in the press about an EU Directive which, in countries where adopted (apparenly most of the rest of Europe) gives consumers 2yrs guarantee on stuff they buy. UK Government has said it's a bit irrelevant here as SOGA etc gives people rights for up to 6
• SEAT Alhambra - Short Term Right to Reject help 8 Jun 2022 (Forum)
  , but they will not specify where in the act that this is listed as that constitutes legal advice. I've tried searching through the consumer rights act and cannot find reference to the weekly rental charge, but am worried I am missing something. Looking through forums and google it looks like they can charge a weekly
• The Right to Repair Campaign 31 Jul 2007 (Forum)
  to Repair' campaign to fight this trend. An article on how it can affect consumers is here: http://www.r2rc.co.uk/home/images/r2rc/right%20to%20repair%20under%20threat.pdf The Right to Repair Campaign has a website at: www.r2rc.co.uk I would urge BR's to read this. This is also maybe something that HJ
• Consumer law -previous owners not as car ad stated 13 May 2023 (Forum)
  were the new owners. But, we believe the trader shouldn't have advertised the car as only having one owner, when there have been two owners before us.  This may sound a petty query, but.... We are rejecting the car under 'short term right to reject', as it is not fit
• Monitor returned under warranty damaged in transit 6 Jan 2023 (Forum)
  Hope you don't mind but I've already posted this on the MoneySavingExpert 'consumer rights' forum. Having had no replies... should have come here first :) (no pictures though) £200 monitor bought online from LaptopsDirect, developed a relatively minor fault (I was still using
• Insurance by instalments -read the small print 14 Jun 2008 (Forum)
  My stepson's insurance renewal notice from a well known chain of brokers showed the rate of interest, if paid in 10 instalments as 65.30% per annum. This is approaching the rates for Mafia loan-sharking operations (and the small print also helpfully points out "you have no right to cancel
• Volkswagen - Consumer Rights Act 8 Jul 2017 (Forum)
  sunroofs on this model - I plan to try to negotiate with VW UK for a warranty extension on the sunroof - but my second question is whether not using the selling dealer, but using VW warranty at my local dealer, has undermined my rights under CRA as a fall-back position . I'm between
• I've been had. 30 Jun 2008 (Forum)
  scientist to work out who you're referring to} - do I have any consumer rights left?
• Future oil prices 13 Mar 2007 (Forum)
  conventional reserves, possibly another trillion barrels in resource and let us say, for example, another trillion barrels that we have yet to find at all. If this picture is right, we have consumed a quarter of the 4 trillion barrels of accessible oil and we are only 25 years away from reaching the point we
• Have you been cheated or ripped off? 19 Oct 2012 (Forum)
  ?   Fulcrum TV is looking for people to take part in a new BBC ONE series that aims to show consumers
• Land Rover Discovery 4 - Land Rover After sales 26 Oct 2018 (Forum)
  their only obligation is keep me mobile. My question in I am paying for a car that is now sitting at the dealership for more than 2 months. Is this acceptable?  what are my rights as a consumer if any. Many thanks.
• Ford Focus Clutches - Honest John Appears on BBC TV 24 May 2015 (Forum)
  In case anyone didn't happen to see the programme, Honest John appeared in the BBC 1 consumer rights show "Don't Get Done Get Dom" yesterday morning!  Presenter Dominic Littlewood, as it happens, is actually a former used car dealer! Still currently available for viewing on BBC
• ECU repaired and failed 7 days later - any advice 18 Jun 2010 (Forum)
  another garage who is looking into it.  I've been told that the ECU has failed and will almost definitely need a new one. What rights do I have as a consumer?  I paid £300 for the original repair which has failed a week later. Any advice?  
• Mk3 Golf GTI : Broken ECU 9 Mar 2004 (Forum)
  since. I took it back to the formentioned reptutable garage and the problem has now turned out to be a knackered ECU, which they are wanting the best part of £1500 to replace...parts and labour My question is, do I have any rights as a consumer to question/claim the garage as liable for the damage
• Bought used car last week, engine light on two days ago 5 Apr 2016 (Forum)
  ).  I understand that the Consumer Rights Act, as of Oct 2015, gives a right to reject the vehicle within 30 days of purchase for a full refund if it is not fit for purpose or it is not as described or if it is not of satisfactory quality. I feel my case fall within this scope
• MG TF - Used car warranty - what are my rights? 16 May 2012 (Forum)
  been reluctant to take out a warranty that was so  prejudiced against the consumer.  Does anybody have any advice to offer on my rights?
• Dealer making it difficult for me to get car fixed 3 Jul 2020 (Forum)
  registered garage. I also made clear that this would be under the Consumer Rights Act period/terms - i.e. dealer is on the hook for the fix not me. Local garage said that their diagnostics show a problem but it is of a particular type where to isolate the fault requires a Mini specialist
• Has the dealer breached the law and what can I do? 3 Apr 2024 (Forum)
  and was repaired (perhaps poorly). After doing some research, I believe I'm covered by consumer protection legislation. The Consumer Rights Act 2015 requires vehicles to be of satisfactory quality, fit for purpose, and as described. Otherwise, I have the right to reject the vehicle within 30 days