Refine by channel:  Ask HJ (1222)    Forum (185)    News (94)    Article (17)    FAQs (3)    productReview (3)  

Sort by: Relevance | Newest first | Oldest first

• 
  Swirl marks on new MINI paintwork 3 Oct 2015 (Ask HJ)
  I collected my new MINI JCW from the dealers on 1st September. During the handover I noticed the paintwork was covered in swirl marks, which was very disappointing...
• 
  Dealer holding onto V5 3 Sep 2015 (Ask HJ)
  I bought a pre-reg Skoda Scout from a main dealer. They said I would get the V5 in about 3 weeks and didn't give me the new keeper section. After 5 weeks...
• 
  Can I reject the Vauxhall Zafira I bought earlier this year? 9 Jul 2010 (Ask HJ)
  I wonder if I have a case to either reject or get a replacement of my Vauxhall Zafira that I purchased on 8 March this year. It arrived with scratches...
• 
  I sold a car which was serviced by myself and advertised it as having 'full service history' - is this legal? 18 May 2010 (Ask HJ)
  I traded in a car to a motor trader. I serviced this vehicle via my limited company and stamped the book with date and mileage. We're not qualified mechanics...
• 
  What is the minimum length of warranty for a used car? 18 Nov 2021 (Ask HJ)
  A motor mechanic I use has told me that the minimum length of warranty a car dealer has to give on a car sale is two months. However, lots of dealers are...
• 
  Faulty Alfa Romeo 31 May 2011 (Ask HJ)
  I have had the same fault re-occuring for the past seven months which commenced at 400 miles. There have been a number of experts form Head Office Technical...
• 
  Old cam belt caused engine failure - is the dealer liable for repair costs? 21 Jun 2017 (Ask HJ)
  I bought an old motorhome last August and the dealer did quite a bit of work on it prior to collection. He paid for a service and cam belt change at his...
• 
  What is a fair usage deduction from a dealer? 7 Dec 2021 (Ask HJ)
  If I reject a new vehicle two years old due to major manufacturing faults that have been repaired but failed again immediately, how do you decide what...
• 
  New motorbike has broken down - Is the dealer liable? 15 Jun 2016 (Ask HJ)
  I bought a motorbike three weeks ago. Since then I've discovered that the rear shock has lost damping and the clutch will not go into neutral when the...
• 
  How much should I pay for a Peugeot 308 described as 'Trade'? 24 Jan 2012 (Ask HJ)
  I have been offered a Peugeot 308 with 14700 miles on the clock, described as 'Trade' on the dealer's website, for £9995. What does 'Trade' mean in this...
• 
  Renault Star Buy - reasonable or not ? 24 Feb 2011 (Ask HJ)
  I bought a Megane at a Renault dealer as it was marked as a *Star Buy*, but has a few problems like: .Driver seatbelt has stopped retracting .Dented...
• 
  Can I reject my Mercedes-Benz which has an ongoing fault? 25 Jul 2010 (Ask HJ)
  I purchased my Mercedes-Benz when 18 months old from a Mercedes dealership in August 2007. Despite repeated attempts they have not, to date, been able...
• Nissan Pulsar - Consumer rights out of warranty & 2nd identical fa 3 Apr 2023 (Forum)
  work. A lorry had to swerve past me in what was a very close call. No warning that the shudder was coming but it was identical to the fault fixed under warranty in December. I’m now out of the 3 months warranty and really need to know what my rights are ready to ring the garage tomorrow. I managed
• 
  I bought a Cat N car, which is actually a Cat S write off - what do I do? 18 Apr 2018 (Ask HJ)
  I’ve bought a car through a salvage auction site. It's registered as a Category N write off, but upon inspection of the car at my local garage, the car...
• 
  Dealer won't pay to fix faulty roof on Astra Twintop 26 Sep 2016 (Ask HJ)
  I recently bought a Vauxhall Astra Twintop from a local dealer. The car was sold with a warranty that (the dealer said) covers the folding roof. Within...
• 
  Is my used car covered under the Sale of Goods act? 2 Mar 2015 (Ask HJ)
  I purchased used Audi A3 one month ago from a trader for £8450. The car was sold with a warranty, but I have been told that everything is not covered....
• 
  Can I get refund for a car without a service history? 7 Feb 2022 (Ask HJ)
  I bought a second hand Fiat Abarth for £7,500 from a reputable dealer three months ago. The sales person assured me that the car had a full service history,...
• 
  I purchased a car with some minor faults - what are my rights? 19 Sep 2017 (Ask HJ)
  I purchased a Citroen C4 Picasso on 10 August, it's three years old and had 21,000 on the clock. On arrival to my viewing and during the test drive I noticed...
• 
  Is it legal for a dealer to sell a car, which he knows has been in an accident, but doesn't tell the buyer? 22 Jun 2018 (Ask HJ)
  I bought a 2015 used Ford Fiesta from a Honda dealer, but it's developed a noisy engine on start up. I returned it under warranty three month later, but...
• 
  Can I reject a car I just bought because one of the doors won't open? 6 Jan 2021 (Ask HJ)
  I bought a car one week ago and noticed one of the doors won’t open. Can I reject the car or do I have to get it repaired if the dealer offers? Thank you.