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  My new car has been sat around for 11 weeks of lockdown. What should I ask of the dealer when I collect it? 27 May 2020 (Ask HJ)
  When showrooms reopen on 1 June, I will collect my new car - which I was due to collect on the day of lockdown. Presumably, it has been sitting somewhere...
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  We bought a van that turned out to be faulty - can we get our money back? 4 Oct 2018 (Ask HJ)
  I bought a van from a dealer who said it had no warranty because it was part-exchange. After a month it has broken down and we are being told we should...
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  Is buying from a small dealer wise? 4 Jul 2017 (Ask HJ)
  We saw a Volkswagen Scirocco for sale online. When we rang the mobile number, the seller said he sells his cars from his home address. I can't find any...
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  Used car has a faulty DPF - what are my rights? 16 Nov 2016 (Ask HJ)
  Six months ago I bought a car from a well-known dealer for £10,000. It had done 30,000 miles when I bought it and I took out a warranty for three years....
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  Can I reject a car over damage and mismatched tyres? 7 Nov 2013 (Ask HJ)
  My 2013 BMW 33-D Touring was delivered in August. Upon delivery, I noticed that the car had bodywork damage, which the supplying dealer has repaired. I...
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  Problems with my second hand Zafira 3 Apr 2012 (Ask HJ)
  I bought a Zafira 1.6 from my local garage and after three months I have been told that the engine is going to pack in by the RAC, due to severe oil usage....
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  Convertible roof problems - what are my rights? 7 Sep 2016 (Ask HJ)
  I have bought a 2007 Alfa Romeo Spider for £8000. Today, after driving for the first day with the roof down, I got the following message : "Temporary roof...
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  Radio Code 1 Jan 2015 (Ask HJ)
  hi does anyone have a code for the ford 6000 cd the serial is V073317 Thank John happy new year to you.
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  Engine failure after 3 months - what should I do? 28 Sep 2016 (Ask HJ)
  I bought a used Toyota Corola two and a half months ago. The car was sold with a three month warranty and cost £2750. This week the engine has failed,...
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  Can I get a refund on this BMW? 15 Nov 2013 (Ask HJ)
  I bought a low mileage approved used BMW X3 in march of this year. It has been plagued with problems and to be fair the local dealer has tried to...
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  Faulty battery on my used car 14 Dec 2011 (Ask HJ)
  Is the battery covered by a used-car statutory 3 month warranty? It failed about 4 weeks after purchase and of course the garage says "no".
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  Who is liable for undisclosed damage to our secondhand car? 13 Jun 2017 (Ask HJ)
  My husband brought a 2014 Skoda Yeti in November 2016. Recently, a warning light came on while he was driving and a hissing noise was audible. The car...
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  Do I have any legal recourse against a garage that didn't disclose my car had been damaged? 14 Mar 2017 (Ask HJ)
  I bought a MINI from an approved dealer 12 months ago, it was an ex demonstrator. It recently developed an issue with the air con. When I took it into...
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  A car I bought in a private sale is faulty, does the Consumer Rights Act apply? 25 Aug 2018 (Ask HJ)
  I recently purchased a car privately, which the seller advertised as: “Fantastic low mileage car that's in a great condition” and goes on to say, “it would...
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  Can I reject a car if the dealer wasn't honest about its history? 19 Apr 2023 (Ask HJ)
  I think I've purchased a second hand car from a car dealer with a hidden history. I bought it a week ago as one owner with15,000 miles, supplied by the...
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  Our camper van has developed a fault and the seller won't fix it under warranty - what can I do? 18 May 2013 (Ask HJ)
  Less than three months ago my husband bought a newly converted campervan. It was a classified ad on an eBay business account stating it had a full engine...
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  Land Rover Discovery engine failure - who is liable for the repair costs? 14 Oct 2021 (Ask HJ)
  Our daughter purchased a 3.5-year-old Land Rover Discovery with 40,000 miles on the clock six months ago, for which she paid £45,000. The car broke down...
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  A dealer sold me a defective car a few days ago - can I return it for my money back? 19 Mar 2020 (Ask HJ)
  Yesterday (March 18), I traded in my car for a used Qashqai at a Nissan dealer. Car is registered 11 months ago with 3700 miles. Serviced by the Nissan...
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  Can I reject my secondhand diesel because the DPF light keeps coming on? 20 Jan 2018 (Ask HJ)
  I’ve recently bought a used car on finance with a deposit of £1000. On day three of having the car (less than 50 miles later), the engine management light...
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  Dealer hasn't been honest about car's history - what are my rights? 23 Nov 2016 (Ask HJ)
  I'm in the process of buying a second hand Freelander 2. I've paid a 'non-refundable' deposit and in doing the background checks have identified the car...