2.0

Style over substance!!

Having read with great interest another Mk2 Tiguan owner review on the Honest John website it did not surprise me to learn of the aforementioned owners DSG gearbox failure based on my experiences.

My wife's £44,000 2017 Tiguan 190ps 4 Motion R-Line has a horrendous metallic grating noise emanating from the drive train, which has been evident from new.

After lengthy investigations lasting several weeks both VW and the selling dealer have described the aforementioned ‘noise’ as a ‘characteristic’ and ‘normal DSG operation noise’ However are refusing to declare why the noise is evident on some cars but not on others, and also which component the noise is emanating from!......something to hide?..... seriously not Volkswagen surely?!!!??

I have during the past 8 years spent in excess of £250,00 on VAG products so you could guess that I am a valuable customer?....LOYALTY counts for NOTHING with VW!....when they have your money they are simply not interested!!

Unfortunately and due to VW’s reluctance to resolve my wife’s concerns with her Tiguan I have been left with no alternative but to appoint a independent DEKRA automotive engineer who has contrary to VW and the selling dealers opinion of the noise being ‘normal operation’ and a ‘characteristic’ has concluded there is a terminal drivetrain defect!

Due to our ongoing dispute my wife’s Tiguan has been parked on our drive for the past 4 months having covered only 2,500 miles in 8 months. At present the case files for this dispute are with the Motor Ombudsman who we are confident will conclude our concerns to a satisfactory outcome.

I can confirm that I have test driven 4 Tiguan's for comparison purposes and out of 4, three exhibited varying degrees of noise so there is no consistency but apparently quite a few cars affected, some customers have contacted me from as far a field as Australia and Iceland!
I have uploaded a video to you tube so have a listen see if you think it is acceptable!

https://www.youtube.com/watch?v=O96j_x9M3fk

Update @ 25/10/2018

Dispute is still ongoing with Motor Ombudsman now ruling in my wife's favour.

Unfortunately her dispute is now a legal one with VW continuing to buy time and refusing to accept their moral obligations.

The fight for Justice continues!

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