Honest John Satisfaction Index 2020

Lexus is the UK's most satisfying car brand

Lexus has taken the top honour in the Honest John Satisfaction Index 2020. The Japanese luxury carmaker was rated as the most satisfying car manufacturer by far, based on feedback from 10,000 HonestJohn.co.uk readers. 

Each year the Honest John Satisfaction Index invites car owners to assess their vehicles in a variety of important areas that include reliability, ride comfort, fuel economy, practicality and performance. Owners are also asked to provide feedback on build quality, ease of use and safety.

HonestJohn.co.uk received 10,000 responses to the Satisfaction Index and Lexus came out on top with an incredible average of 89.5 per cent. Comfort, reliability and build quality were three areas where Lexus received the highest praise, while owners also gave the Japanese manufacturer high marks for ease of use and performance. 

Skoda was second in the Satisfaction Index 2020, scoring an impressive 88.9 per cent, while Jaguar took third place with a respectable 88.6 per cent. 

South Korean carmakers SsangYong (88.5 per cent) and Hyundai (88.2 per cent) complete the top five, with both getting consistently high praise for reliability and build quality.

Rank	Manufacturer	Satisfaction Index Rating
1	Lexus	89.5%
2	Skoda	88.9%
3	Jaguar	88.6%
4	SsangYong	88.5%
5	Hyundai	88.2%
6	Dacia	88.0%
7	Porsche	87.4%
8	BMW	87.3%
9	Mercedes-Benz	87.3%
10	Subaru	87.2%

The highest rated car was the Hyundai Ioniq, which took the number one spot with an exceptionally strong satisfaction rating of 93.7 per cent. Available as a hybrid, plug-in hybrid or pure electric car, the Ioniq was praised for its ease of use, handling and build quality. The Ioniq was also rated for its robust nature, with its 9.79 reliability average (out of 10) being one of the highest in this year's Index. 

The previous-generation of the Vauxhall Astra (built from 2009 to 2015) is the UK’s worst car for owner satisfaction. The Astra achieved a model average of just 73.0 per cent, with owners criticising the Vauxhall for its high repair costs and disappointing real world fuel economy. 

Three of the 10 worst cars are Vauxhalls. The UK-based carmaker was also given the lowest ownership satisfaction rating of any manufacturer, with an average of 79.8 per cent.

Lexus, SsangYong and Suzuki were ranked as the best car brands for reliability, while Jeep was rated as the worst followed by electric car specialist Tesla. The Citroen C3 Picasso (built from 2009 to 2017) holds the unwanted title of the UK's least reliable car. 

Each car manufacturer and model was assessed on reliability, build quality, fuel economy, repair costs and performance. Ride comfort, handling, ease of driving, practicality and technology were also considered, as well as safety.

To qualify for a listing in the Honest John Satisfaction Index, each model and manufacturer must have received a minimum of 20 independent owner reviews.

Top 10: Best cars

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 Top 10 most reliable cars

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The 10 most unreliable cars

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NFU Mutual named best car insurance company for third year in a row

For the third year in a row, NFU Mutual has once again been named the best car insurance company in the Honest John Satisfaction Index. Readers rated NFU as the best for value and customer service, with the insurance provider notching up an overall average satisfaction rating of 9.25 out of 10. 

The Post Office takes second place with a strong average of 9.10, while Sainsbury's Bank is third. General Accident and LV complete the top five, while Aviva, Quote Me Happy, John Lewis, Direct Line and Saga round up the top 10 car insurers for customer satisfaction.

The worst result was achieved by 1st Central, which clocked up just 7.27, followed by Swinton, One Call, Zurich and AXA.

Are you disappointed by your car insurance? Use our Insurance Guide to save money and boost your cover. You can also use a range of comparison sites like Confused*, Go Compare, and Compare The Market to get a good idea of which insurers are the most competitive when it comes to price.

 

Ranking	Insurer	Satisfaction Index Rating
1	NFU Mutual	9.25
2	Post Office	9.10
3	Sainsbury's Bank	8.73
4	General Accident	8.70
5	LV= (Liverpool Victoria)	8.69
6	Aviva	8.54
7	Quote me happy	8.54
8	John Lewis	8.52
9	Direct Line	8.50
10	Saga	8.44
11	Co-operative	8.44
12	Flux Direct	8.40
13	Privilege	8.39
14	Allianz	8.34
15	Lloyds	8.33
16	M&S Car Insurance	8.27
17	Sheilas' Wheels	8.26
18	RIAS	8.23
19	Tesco	8.19
20	Churchill	8.19
21	RAC	8.15
22	More Than	8.05
23	Swift Cover	8.04
24	Hastings Direct	8.04
25	Admiral	8.03
26	AA	8.02
27	esure	7.97
28	AXA	7.92
29	Zurich	7.83
30	One Call	7.68
31	Swinton	7.66
32	1st Central	7.27

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