Heard so many bad reports about Ford dealers in the North East - worried - Anyone any recommendations of a good (cheap) dealer in the North East of England that is capable of doing a first service on an S-Max? any comment welcome

When the first service on the S-Max is done the software on the on board computer needs updating - cant seem to find out what software is in (to check that it has been done) or some idea if there is an update available

Rang both Ford customer care and Ford customer relations but they tried but could not find out ( got the technical info centre number 0906 5533447 but thats a premium rate £1 a min number and based on the fact that other people in Ford dont know may be wasting my money

Anyone any ideas?

pete