Vauxhall Astra - Are vauxhall liable - camshaft related

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Sun 13 Mar 2011 10:57
Vauxhall Astra - Are vauxhall liable - camshaft related - tullulahgorm

Hi,

I put a message on another thread - see below and it was suggested I check on here.

www.honestjohn.co.uk/forum/post/index.htm?t=78279&...2

Long story short, my camshaft snapped and on the same afternoon I got the recall / customer satisfaction letter regarding the bolts.

I am out alot of money so far with AA charge, towing charge, car hire etc and I still don't have my car back, even though the dealerhip have had it for over 2 weeks. As Vauxhall are footing the cost of the repair does this mean they have admitted the fault was due to the recall letter and therefore they are liable for my costs?

Any guidence would really help.

I have raised a complaint the customer service not that they are any good. Last sopke to them on Thursday where the point blank refused to do anything for me and suddently announced the repair was been done as good wlill - frist i heard of it and i made it clear i was not accepting this. I had been told the previous day by customer service they it was full repair therefore I should have been given car hire.... when i rang on thursday no one knew anything about that... surprise surprise and that head office had refused my car hire....

Granted by car is nearly 6 years old, with only 55,000 miles therefore camshaft should not have snapped and this is clearly due to the manufactoring...

Any guidence / advice will really help - I don't want to let this go at all.

Thanks

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Mon 14 Mar 2011 10:58
Vauxhall Astra - Are vauxhall liable - camshaft related - LucyBC
Given the age then the chances are it is being undertaken on goodwill and the other losses might not be recoverable.

Can you outline the extent of the consequential losses you want to claim?
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Tue 15 Mar 2011 08:53
Vauxhall Astra - Are vauxhall liable - camshaft related - tullulahgorm

Hi,

So far I have paid £150 AA charge, £60 tow to a vauxhall dealership, Car hire - unsure of total cost as bill has not arived but I expect this to be nar £600 (its been with the dealership for 2 weeks plus I was contact vauxhall for 1 week before I finally got it towed at my own cost to a dealeship).

Finally I have been told I can collect the car today but they have just told me as well that the work they have done is not under warranty or guartnee?

Thanks for any advice you can give. I understand it may bea long shot but at no stage have I agree to the goodwill

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Wed 16 Mar 2011 06:00
Vauxhall Astra - Are vauxhall liable - camshaft related - LucyBC
It has to be on goodwill as otherwise they do not have any real liability on a car of this age. Any consequential losses are hence almost certainly not recoverable.
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Wed 16 Mar 2011 22:36
Vauxhall Astra - Are vauxhall liable - camshaft related - Lygonos

From the huge threads on Corsa camshaft failures, it appears Vauxhall have finally decided they are culpable for at least some of the failures.

More than one member has been successful in the Small Claims Court prior to the decision by Vauxhall to recall affected cars.

Is this still down to goodwill or can the manufacturer be expected to cough up regardless ?

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Thu 17 Mar 2011 07:31
Vauxhall Astra - Are vauxhall liable - camshaft related - LucyBC

This is a six year old car and Vauxhall are picking up the repair cost. I would not be confident going to court on the consequential losses.

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