What is life like with your car? Let us know and win £500 in John Lewis vouchers | No thanks
Audi TT Coupe - Failed Break Booster in Brand New Audi TT 2.0 TFSI - nojo

After a mere c.800 miles use, a constant hissing noise developed from around the above's brake pedal.

The dealer replaced a brake vacuum pipe to no effect and has now diagnosed a fault with the brake booster. They advise that:

1) The booster requires replacement.

2) The replacement will take the best part of a full working week to conduct.

3) The replacement will involve the disruptive removal of a large number of major engine components, to gain access, which I am sure you would agree, one would prefer not to have to inflict upon a brand new, “factory fresh” car.

I am, frankly, bitterly disappointed that such a major (and potentially dangerous) fault has developed given that:

1) The vehicle is brand new - we elected to pay a considerable premium for a new car, manufactured by a company that places great emphasis on the technical quality and safety of its product offerings.

2) We expected that a firm such as Audi would have implemented adequate quality control measures to have mitigated the risks of early failures of brand new, major, safety-critical components.

3) That even if (2) was not the case, one would have expected that following the disastrous consequences upon Toyota’s sales, of publicity surrounding their poor braking system design and quality control, Audi would have doubled its efforts in this area of car systems.

I wondered whether anyone else has experienced similar issues and whether there are any special steps I should take (e.g. request the assistance of Audi UK etc..), given all the above?

Audi TT Coupe - Failed Break Booster in Brand New Audi TT 2.0 TFSI - ablandy

Its certainly annoying, but if they are going to correct the fault, then theres not too much you can do. I would of course insist they let you have a similar car while yours is in for repair.

As for point 1 - just goes to show the advertising works! Every car can develop faults. They are all built to a price.

2 - im sure they have but no systems are 100% reliable.

3- doubt it. They are happy with the quality control and would be continually revising it. Your fault will appear as a statistic within this.

Do keep notes and suggest to the dealer that you will reject the car if it is not repaired correctly within a reasonable time - you have to give them a chance to fix it. Im sure the faqs here have more detail.

Audi TT Coupe - Failed Break Booster in Brand New Audi TT 2.0 TFSI - jc2

""Great emphasis on technical quality??????????" They build the same as anyone else with components from the same suppliers-it's just the adverts.Just as Volvo try to promote a safety image but their cars have to meet the same regulations as anyone else.

Audi TT Coupe - Failed Break Booster in Brand New Audi TT 2.0 TFSI - Victorbox

Audi cars are only tarted-up Volkswagens with a premium price tag. When they go wrong the repair prices have a premium price tag as well. I can't see what you expect Audi UK to do as your dealer is rectifying the fault... hopefully.

Audi TT Coupe - Failed Break Booster in Brand New Audi TT 2.0 TFSI - nojo

Its easy enough to run the old "and Audis are just tarted-up VW, which are just tarted up Skodas blah blah blah" arguments.

I suppose on this basis then, Bentleys are just "tarted-up" Skodas, so Bentley owners should be happy to settle for Skoda quality and not worry if they fall apart on them too?

Simply put, a major safety component has failed on a brand new car - irrespective of price (and envy), that is in my opinion worth taking up with a manufacturer. I suppose Pinto and Toyota drivers should have just kept mum too and accepted their fate, knowing their places in the great motoring scheme of things?

Audi TT Coupe - Failed Break Booster in Brand New Audi TT 2.0 TFSI - ablandy

Newsflash - bentleys break down as well. Im sure I remember that recently the Queens bentley broke down.

Skoda are pretty high quality as well. Although quality means many things. It can be applied statistically or emotionally. You are applying it emotionally. Statistically, which breaks down more often, an audi tt or a skoda octavia? Bet you dont know, but you would still claim the audi is better quality. Its perception of brand you are referring to.

Just out of interest, do you know exactly what effect this failed part has? I suspect it is not quite as safety critical as you think. There are probably built in redundancies and the name of the part gives a hint - its a brake BOOSTER. So if it fails completely its probably not too much of an issue. If you feel its a major problem, report it to VOSA who will take action when they have enough complaints if they deem it necessary.

One final point - why would the people here be envious that you have got an audi tt? Seriously, its a main stream car. They are nice, but its not that special.

Audi TT Coupe - Failed Break Booster in Brand New Audi TT 2.0 TFSI - gordonbennet
I'm assuming this brake booster is in fact the brake vacuum servo cylinder which has sprung a leak and losing it's vacuum.

It's not really the end of the world, if the master cylinder had split open emptying the fluid onto the floor then there would be cause for concern.

It's not quite a simple a replacement as might have been on a car with less gubbins under the bonnet, i daresay a fair bit of dismantling has to be done but thats normal for modern VAG cars, the heater matrix on my sons Seat Teledo must have been put in as the first component at manufacture stage, the whole dashboard including bracings has to come out to get to the thing, similar to change the radiator the whole front end has to come off.

Just one of those things i'm afraid with mass produced cars, they are designed to be manufactured and serviced cheaply, repairs which should in theory be after the extremely short warranty (think Kia, Daihatsu, Hyundai and now Toyota) are the owners problem.

TBH a week does seem a bit rich, this should be fixable in one day.
Audi TT Coupe - Failed Break Booster in Brand New Audi TT 2.0 TFSI - ablandy

It may be that its not going to take a week to do, but take a week to have a slot in the workshop to get it done.

Or they could be saying a week so when they fix it in a day the customer is amazed and astounded. Or maybe the OP has hacked off the usually glamourous service receptionist and she is making him pay! Or the parts may be out of stock (if its an uncommon replacement part, its possible) and the eta is a few days, then they need to get it in the workshop.

Dont forget some of these main dealers may have trimmed back on staff to improve "efficiency" (or more accurately profitability)

Audi TT Coupe - Failed Break Booster in Brand New Audi TT 2.0 TFSI - nojo

Yup, Bentleys do break down.

My Pa's Blower did so, at the top of the St Bernard Pass in 1946 and was towed by horse to the local blacksmith.

Four days later, a gentleman from the works arrived by boat-train from the UK, with a new big-end, that he fitted by candlelight.

Two weeks later, my Pa returned to the UK with great dread re. the bill, given that the Bentley man had spent the best part of a week getting to/from the mountain top blacksmiths.

The part was FOC (the car was after all, ONLY c.10 years old!). 5 hours labour was however charged!

(PS - I don't feel at all smug about owning a TT - I just despair the tone that others adopt)