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Garage fraud advice - endlesscarproblems
Hi everyone,

I recently took my car in for a MOT and I was told all my pads needed replacing. I had recently had them done so I questioned them concerning this and they went on and passed the test but told me "they may need replacing soon" I knew this was a lie but became very suspicious when my brakes started screaming the moment I left the garage. I suspected they may have changed one of the pads on the rear side for a worn one.

I am not a mechanic so waited until I could afford to have them replaced elsewhere and sure enough, the rear left brake pad was completely worn while the other pad was fine.

The advice I need is - what anybody recommends I should do to get compensation 'before' taking legal action which is a pain. I have the old brake shoes and verbal confirmation from the recent garage of the fraud. I intend to phone them first but need some advice.

locality of garage makes no difference to the OP's request for advice - PU Mod.

Thanks!

Edited by Pugugly on 21/01/2010 at 16:30

Garage fraud advice - madf
You state " I had recently had them done"

So you inspected them after they were replaced? You can say you saw all new pads?

Unless you have evidence, then I am afraid the obvious defence is: "the garage who said they did change them, did not".

End of case.
Garage fraud advice - endlesscarproblems
thanks for advice.

I always check the pads before MOT so knew they were fine. The ones they removed today were completely uneven. One was down to the metal and the other had plenty of pad left.

if the pads were that bad they would not have passed me, but they did expecting me back for a replacement.

Who goes to a MOT with MOT certification and proof the car is fine.
Garage fraud advice - OldSock

"I am not a mechanic"


"I always check the pads before MOT so knew they were fine"

????


The garage mechanic would no doubt say "I am not a crook" à la Nixon :)
Garage fraud advice - paul2007
Hi friend

i HATE crooks!!!!

You have a damn solid case against these crooks if you have a receipt from a reputable garage showing that you had all four sets changed and at what mileage. If you have, go to the cops and TEll them its not a civil case but a clear cut case of FRAUD

Keep me updated!!

Edited by paul2007 on 21/01/2010 at 16:26

Garage fraud advice - OldSock
Who's to say you don't have a sticking caliper piston(s)? It's not uncommon, and would cause this sort of uneven pad wear.
Garage fraud advice - paul2007
If this person has only done a few miles in a 1000cc car, little chance of that!

Bring it on is what i say!
Garage fraud advice - Old Navy
Bring it on is what i say!

Stop trying to stir things up. Are you a twelve year old?
Garage fraud advice - paul2007
you stop stirring it up!

You may want crims to get away with fraud but i don't! The OP is clear that the garage has committed fraud and garages like that need to be taught a damn good lesson.

If that was my car and I had clear evidence, trust me friend, the cops would be in there as I'm fed up with the rights of the crims!
Garage fraud advice - Pugugly
Yo've made your point Paul.
Garage fraud advice - AndyTheGreat
>> Bring it on is what i say!
>>
Stop trying to stir things up. Are you a twelve year old?


Whatever you may think of paul's posts, I will say one thing - they have livened things up no end around here. The forum was getting a bit boring of late (oh, look another foglight moaning thread), some opposing views, crazy ideas and rediculous (spelling?) posts does add some interest.

If we all agreed then this place would duller than a silver ford mondeo...
Garage fraud advice - ifithelps
Wanting to charge for work that doesn't need doing seems all too common.

But I would be surprised a garage would deliberately sabotage a customer's car, particularly on something safety-related.

That really is a bit low, even for the motor trade.

And you'll not prove it, unless someone in the offending garage assumes the role of a whistleblower.

Garage fraud advice - madf
I reiterate what I said above.

There is an obvious defence and unless the OP can categorically PROVE his pads were changed, the MOT station will blame the prior work done.

Period.

End of case.

Paul's comments above are reckless in my view.

Edit
and if the problem is a sticking caliper, the garage will laugh at you all the way to the bank.. as the sticking caliper should have been sorted by the garage which changed the pads....

Edited by madf on 21/01/2010 at 16:38

Garage fraud advice - Old Navy
My first thought was sticking caliper, unless you have absolute proof of what happened you are on a looser.
Garage fraud advice - jc2
Always watch your test being done!
Garage fraud advice - paul2007
good point but you need to be aware what to look out for and have a good understanding re so-called faults these crooks can state.


My dad took my car for an mot about 25 years ago - and the garage told him the the overhead cam needed replacing soon and could do him a good price. My told the guys it was his sons car and would advise. As the car had its cam replaced a few weeks ago i was livid. So i went to the garage on the weekend and asked them about my camshat and cost, I said it was expensive, they knocked down the price further and then i told them i had it repalced via ford. the cheeky git said that fords had not done a good job. i told him that i will take it back and speak to them and get it resolved but if no probs i would be back. indeed I went back to the con garage and told the guy he did not know what he was talking about and he was a cheat. He told me to repeat that, as i was young and angry i did - he did nothing other than say it was my lucky day. I phoned him up several times and swore at him, it made me feel better as the guy was a crook and he knew it.
Garage fraud advice - OldSock
My dad took my car for an mot about 25 years ago

I went back to the con garage and told the guy he did not know
what he was talking about and he was a cheat. He told me to repeat
that as i was young and angry i did - he did nothing other than
say it was my lucky day. I phoned him up several times and swore at
him it made me feel better as the guy was a crook and he knew
it.



Not much has changed in those intervening 25 years, has it, Paul?

I'm surprised you still have any of your own teeth left :-)
Garage fraud advice - endlesscarproblems
I realise I don't have concrete proof in the legal sense and the garage today confirming my suspicions is just an opinion. I have to try and get some recompense and was wondering what to say to the garage. They may pay back the price of the new shoes if I say the right things.

What would you all say to them if you found yourself in this position.
Garage fraud advice - OldSock


Pads? Shoes? Make your mind up!
Garage fraud advice - Altea Ego
there is very very little chance that a garage would change one brake pad at an MOT. They really wouldnt have the time. And one? why would you change just one?

Even in the highly unlikely scenario that they did, you have no proof.

Its likely to be a sticky caliper.


Garage fraud advice - endlesscarproblems
they had my car all day.

they told me front pads were worn, they are still on and working right now.

they told me both rear shoes needed replacing....

the old shoes I got back today look completely different ages.

and they passed the test with this worn shoe in place.

thanks for the advice though people
Garage fraud advice - paul2007
As them for the old parts when you get there - most likely they will say they have been disposed of.

like the other poster said, watch the car.


my free tip is take the car in 14 days before the mot is due i think and if it passes the new one start from the expiry date of old cert. As i've not had a car mot/d for years am not sure how early you can take in the car and if its all electronic, but worth doing that

try and find a garge that does free re-test so you can take it way if there is still mot on the car and get different prices and opinions

good luck!
Garage fraud advice - nortones2
Some have suggested a transport operator (bus garage etc) who does not have a vested interest in finding problems to boost their cash flow:)
Garage fraud advice - OldSock
Another free tip is to find a testing station that does not do repairs....

(sorry nortones - you beat me to it!)

Edited by OldSock on 21/01/2010 at 17:18

Garage fraud advice - bell boy
endlesscarproblems it seems your name matches your car and it does indeed have many problems including sticky cylinders possibly?
i dont believe any mot testing station these days would be interested in swapping pads to gain sales
i suggest you complain to vosa direct if you seriously think the garage is a scamaker
i wouldnt suggest you go back to the garage personally because a 12 inch monkey wrench in the wrong hands would be difficult to remove by even a competant doctor if the garage owner takes offence
Garage fraud advice - OldSock
LOL bell boy!
Garage fraud advice - 1400ted
If you go to the police station with this you risk a big black boot joining the monkey wrench.

Mot station risking their lucrative license on this sort of thing?..............No way..This is 2010 not 1970 Caliper piston stuck, Disc badly worn, A bad pad.............Come across this loads of times as a tester.

As usual, certain posters try to stir it up !

Ted

Edited by 1400ted on 21/01/2010 at 17:57

Garage fraud advice - buzbee
As has been said, it is a lot of effort to pursue this, but if you are still keen to do it, you will need expert help to have any chance of proving your allegation. Especially as you are not an expert. And that costs money.

A way to proceed, all things considered, is to approach trading standards (TS), that is part of their job. They can call on 'their' expert --- most likely a garage mechanic they have used before. I have one experience of this many years ago on another subject. But I had enough mechanical knowledge to be able to prove my point to TD's satisfaction, without help. TD went after the mechanic and the case was won.

What evidence might you amass to support your case, assuming it is valid? Answer, provided you have not used the car too much since the pads were allegedly changed, there should be evidence that the present brake shoes are not the original ones because the wear pattern on the brake pads does not match that on the disk. This can be pretty compelling evidence of a recent change. A sort of forensics approach to the problem. Secondly the make or pad composition is likely to be different to that on the other side.

TD will want to see what facts support your case and then decide about seeing the garage man as to what he has to say about it. In my case, they discovered he had threatened a junior mechanic as to what he would do if he did not support his false story.

Garage fraud advice - Pugugly
OP - listen to what Bellboy said - Find out exactly what's wrong with your brakes - if you think there's been malpractice report it to VoSA. Police won't want to know.
Garage fraud advice - WorkshopTech
It would be insanity for the garage to do what has been suggested. Then of course there of the logistics of them having the correct worn component to hand to do the 'swap'. Garages dont keep old pads/shoes lying around, we dont have the space and dont want the clutter, they go straight into the skip.
The time/effort required to do what is suggested would more than offset the profit from the sale of a pads/shoes job (if shoes, then even more effort!).
I think you need to look elsewhere for the cause of your brake problem.
Incidentally, shoe thicknoess not checked in MoT - we cant see them!!!
Garage fraud advice - Galaxy
I'm just glad I always take my car for an MOT test to a garage I know I can trust.

I've been going back to the same place for over 25 years!





Garage fraud advice - endlesscarproblems
thanks for all the advice, i'll digest all this info and decide. :)
Garage fraud advice - oilrag
It would be unthinkable for an MOT garage - (with VOSA to answer to) to go to the trouble of swapping in worn pads to get trade. (If that`s what you are suggesting)
I think you are just likely to stir up a load of trouble for yourself pushing this and would be better to put it down to experience - as it`s far more likely to be a brake fault causing abnormal wear.

You could look up the Transport Dept of your local council and see if they do public MOT`s. - for next time.

Edited by oilrag on 21/01/2010 at 19:54

Garage fraud advice - piston power
You looked at the pads?

There will be a tell tail if these have been played with ie: spanner marks on the caliper bolts, the caliper will be sratched from removing the pads, the wheel will have to come off any marks? anything evident?

It's not uncommon for shockers to be sprayed with oil or a srewdriver through the floor but never heard of taking a pad out.
Garage fraud advice - oilrag
That said - I can remember Auntie Ethel and uncle Bill, looking with dismay at the battery in their pre war Austin.
It was not the SAME - you see. Memory precludes whether it was a dopple-ganger of the original with dead flies in different positions - or bold as brass, with a different name on the side..
But they considered they had been rolled over and that some grubby little mechanic was jumping up and down in glee - in that little garage on the way to Bridlington.

He was lucky really that old Uncle Bill didn`t blow his fuse because he was a trained killer from the war and still twitching in his sleep and feeling for an imaginary Commando knife.

Auntie Ethel knew when to slip out of the bedroom at night - and of course none of us kids went within 50 yards of him if he nodded off in his chair.
Garage fraud advice - AndyTheGreat
Endlesscarproblems,

On this thread you have a mix of excellent advice and extremely poor advice. I trust you are smart enough to work out which is which.

In response to something paul2007 the resident troll said, you can get a 13 month MOT, but the rules are a little strange in that if you take car in for MOT more than 1 month before expiry you only get 12 months, take it in 1 month before expiry and you can get your 13 month MOT.

Hope that makes some sense.
Garage fraud advice - ajsdoc
Stuck caliper IMHO. To keep an exact worn down pad for your car, remove the good one, replace with the worn one for relatively small gain would seem pointless and unlikely to me.
Garage fraud advice - M.M
As mentioned above is it pads or shoes?

Other informed posters have said, particularly if shoes, there is no way any MOT station would do this to gain business as it would cost them more in labour than they'd gain.

But... unless I've missed it you haven't mentioned a more likely answer (assuming anyone at all is at fault)... Did the original garage who you said did your brakes only change the shoes one side and forget the other? Still a bit unlikely but far more likely that the MOT folks.

They wouldn't have roller tested the brakes after (well it's very unlikely) and so the MOT station could have done you a favour bringing it to your attention.

Edited by M.M on 21/01/2010 at 20:09