Repairs & Warranty Documentation Advice

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Mon 21 Jul 2008 12:04
Repairs & Warranty Documentation Advice - flatcap
Hi

Im looking for a bit of advice on documentation.

I purchased an extended warranty along with my used car in feb and to date I have not had any documentation saying that I have this warranty, only thing I have is on the sales invoice. Despite repeated requests to the garage I bought it from, and the head office of the group, I have met a brick wall.

Further, my car has had some repairs carried out by the same garage and they have not provided me with any documentation saying what works have been done, I understand that I need these documents for a guarantee.

Am I legally entitled to any documentation for the warranty and repairs?

Regards

Joe
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Mon 28 Jul 2008 13:55
Repairs & Warranty Documentation Advice - flatcap
Hi All

Just re-raising my request to see if anyone can help! At the end of my tether with this garage!!!

Regards

Joe
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Mon 28 Jul 2008 18:08
Repairs & Warranty Documentation Advice - Optimist
Who did you buy the warranty from? Is it separately itemised on the invoice?

If it's a third party provider you should be hearing from them.

If it's the garage, effectively insuring themselves, I'd have thought you're still entitled to know the terms and conditions of what you've bought.

HTH a bit.
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