Like you GB I've found F1 to be helpful and competent whenever I've used them over 25+ years.

Need to get the 'lingo looked at as it's developed a mild judder on braking, presumably uneven wear on the front discs. My or may not get actual attention as we're in the process of trying to manage with just one car between the two of us but it'll take a while to sort out the new one, towbars personal plate on retention etc.