Well elonmusk having some buyers remorse. Last Feb had our Model Y in the SC ( service centre) for a month with no heat. New Super-manifold and thought it was fixed. New set of sensors last week and now this. -30c in #Saskatchewan and a very cold 1 hr drive later we barely made the supercharger

Trying to get home from holidays and my children dam near get frostbite. I am all in on the movement but your engineers need to understand our climate. Why not have a cold weather package that includes a supplemental resistive heater for extreme temps.

28 Dec 2021

If an #EV or a @Tesla cannot get places in winter than the detractors will see themselves as right, “they won’t work in extreme climates”. I hear it almost daily. You NEED to do better, period. I am not the only one having troubles.

Mark Kroeker

Mark Kroeker @paateach·28 Dec 2021

I’ve gone out of my way to be a @Tesla/#EV warrior where I live in South East Saskatchewan, the heart of oil and coal county. I get ridiculed for going EV, sometimes harassed. I am kinda at a loss, considering throwing in the towel, thinking of selling and going back to ICE

but I’m beginning to believe it’s not capable of winters in the Canadian prairies. A sight I am becoming all too familiar with.

Update to the story: our vehicle has been repaired by Tesla. The Supermanifold was replaced for a second time, which I believe includes a new third set of sensors, new expansion valves, & new A/C refrigerant lines. Thus far the heat is on and I’ve been assured it is repaired.

Mark Kroeker 8 Jan

During the last few days, I have approached @Tesla management with my case and asked for my vehicle to be bought back. I presented my case which was the $75k vehicle I purchased was not fully functional for our prairie climate within reasonable expectations.

Mark Kroeker·

8 Jan

My concerns included the car could have unforeseen damage to the battery pack due to a malfunctioning HP ( heat pump) for well over a year, unsafe to drive in winter never knowing when it will quit again, among others too.

Mark Kroeker 8 Jan

My concerns were listened to then politely explained away with technical explanations and corporate policies. I was told the only thing I could receive was trade in value as any other customer.

Very much summed up by this classic Simpson’s quote: "Wille hears ya - Willie don't care"

From the twittersphere.

twitter.com/paateach/status/1475639641134878726