Afternoon All,

I've got a 2017 Tiguan which had a loud crunching noise after driving about 100m when cold. This was reported at the first service but I was informed that there wasn't an issue. I again reported this at the second service to receive the same answer.

Fast forward to 3 weeks ago and 30k miles later and the gearbox gave an extra loud crunch flashed up a quick error (reverse not available). I pulled over to the side of the road and restarted the car to find the gearbox would not come out of Park (no errors on the dash). The gear lever physically moves and the display showed it thought it was moving out of P but nothing but the engine revving when trying to pull off. Trying to get the car onto the tow truck it was obvious that the gearbox was still in P (despite the lever position and what the dash said). You could feel the car rolling slightly but the park 'pin' was stopping it (the handbrake was definitely off!).

3 weeks later (now!), after pretty poor communication from the dealership, they have told me that I'm going to need a new gearbox. The workshop manager has informed me that he's going to try and get 'goodwill' from factory/fleet/dealership but I'm not holding my breath as it turns out 'factory' have already said no.

The car is due to run out on finance in 2 weeks time and I'm trying to figure out what to do. I've raised a case with VWUK customer services and am awaiting a call back from VWFS but everything seems to be taking an age.

The car was serviced 1 week prior to this occurring and has a FDSH.

Has anyone else encountered something similar or have any dealings with trying to get VW 'goodwill'? I'm struggling to justify possibly £7000+ on a car that's less than 4 years old and only 30k on the clock.

Failing any 'goodwill' from the dealer, would there be any hope of getting anything back in from small claims if needed? Also, where do I stand with handing this back to VWFS in two weeks if it's still broken?

Thanks in advance.

Al