I had that problem 2 years ago and despite many visits to VW the car was taken back after 7 months and I got my money back less wear and tear. It seems impossible to clear this problem. There is a You Tube of someone taking the issue to the Financial Ombudsmen as there was credit involved. The problem was solved by fitting Bilstein shock absorbers.
I now have a VW SV and it still has faults but after multiple vehicle ownership over the last 40 plus years as someone once said to me they all have faults!
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