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Volkswagen Up - Second Opinion - Kieran0101

Hi, today my grandma took her Volkswagen Up for it's servicing and it cost her 782.16 pounds. It's been service every year and has only done around 2.5k miles in past 12 months since the last servicing with a total of 16.5k miles.

The question is, is all of this maintenance (mostly brakes and heat shield) necessary for such little mileage?

imgur.com/a/8pBqjaL (Copy of the invoice)

Thanks in advance

Volkswagen Up - Second Opinion - bathtub tom

What have they charged £54.85 for at 0% VAT?

£150 to fit discs and pads seems excessive to me. I suggest she finds somewhere else to do the work in future.

Volkswagen Up - Second Opinion - Chris M

"What have they charged £54.85 for at 0% VAT?"

MoT.

Edited by Chris M on 01/05/2019 at 20:30

Volkswagen Up - Second Opinion - Chrome

VW Up! fully deserving of the exclamation mark in this instance. If your grandma is keeping the car (am guessing it is out of VW warranty) I would advise her to avoid main dealer servicing and the associated high prices. Out of interest what was the problem with the original discs / heat shield?

Volkswagen Up - Second Opinion - Andrew-T

£150 to fit discs and pads seems excessive to me. I suggest she finds somewhere else to do the work in future.

The bit I liked was £56 for 4 litres of 0/30 oil. That's a good way to make money.

Volkswagen Up - Second Opinion - Big John

This looks like main dealer prices but fairly usual (just a bit steep) for what has been done.

As a spot check for prices - If you add up discs, pads and labour it comes to £295+vat - I was quoted £275 +vat by my dealer so it's not too far off (my local garage did it for way less instead though!)

As to answer if all this was necessary - brakes on low mileage cars can have issues due to lack of use where rust is not cleared from discs and builds up reducing the effective friction surface. This eventually would need sorting be it service or MOT. You could ask to see the old discs - alothough they may have been disposed off.

A missing exhaust heat shield (the fasteners rust and thy fall off!) is now an MOT failure as of last MAY.

Suggest for the next service / MOT find a good local independent garage

Edited by Big John on 01/05/2019 at 21:22

Volkswagen Up - Second Opinion - gordonbennet

£60.90 + vat to change the engine oil, joke time of the bad sort.

This is why people should avoid glass palaces as much as possible, and by the sounds of it the make of car too, what sort of car at that sort of mileage could possibly need new brake dust shields...no my mistake, exhaust heat shield, what's it made of chocolate?

I would love to have given that car a full appraisal before it went in, pound to a penny all it needed was decent check over, oil change, and proper brake service, and i seriously doubt it needed those presumably titanium brake discs and pads.

Edited by gordonbennet on 01/05/2019 at 21:33

Volkswagen Up - Second Opinion - Falkirk Bairn

I was in a brand new glass palace today. I needed to buy a small part for my Honda. The showroom & workshops + forecourt must have cost megabucks - the Honda showroom & workshop has gone for less than 5,000 sq ft to probably 15,000+ since I last visited.

Huge showroom, lots of rooms off the showroom, lots of people milling around.................what was missing? - Customers !!

I spent £15 & 2 people (older than me, if you can believe that!) were waiting to pick up their car from a service/repair. In the space of 10 minutes I was approached by 3 x sales staff asking if I was needing some help - all I was doing was looking the new models whilst awaiting the part & my change - they do not seem to have change these days, the normal large bills will be paid by DD or Credit Card.

Neither wonder car servicing & repairs are so expensive with the rates & rents must be huge + all the people that seem to be doing very little.

Volkswagen Up - Second Opinion - edlithgow

Ah, rusty brake disks. Regular MOT fail-fodder when I was in the Yook, though I'm pretty sure I've been told on here that it doesn't happen.

I took to keeping a shiny set just for the MOT, then I'd put the rusty ones back on afterwards.

Spose that tactics not much use to your granny though.

If I still had to pass an MOT I'd try electrolysis.

I saw a Crimean War steam engine in Freemantle Maritime Museum that spent a rather long time on the sea bed but now turns over by hand, thanks to electrolysis.

Spose that tactics not much use to your granny either, though.

Volkswagen Up - Second Opinion - daveyjp

Low mileage is not good for brakes, especially the cheapie ones fitted to entry level vehicles.

We had an Aygo and the front brake disks needed renewing after 4 years and just 12,000 miles - water had rusted the fins in the vented disks as they never get hot enough to get water off them.

However main dealer charge is typically twice what an indie will charge so far better to decline main dealer option and go elsewhere.

Volkswagen Up - Second Opinion - gordonbennet

Low mileage is not good for brakes, especially the cheapie ones fitted to entry level vehicles.

We had an Aygo and the front brake disks needed renewing after 4 years and just 12,000 miles - water had rusted the fins in the vented disks as they never get hot enough to get water off them.

However main dealer charge is typically twice what an indie will charge so far better to decline main dealer option and go elsewhere.

Indeed, on Aygo they don't last long even if used normally either, however @ around £80 for a decent quality full set of discs and pads, and about 30 minutes to fit even DIY, they arn't so much of an issue...for anyone with an Aygo/C1/107, i last fitted Brembo discs and pads and these are lasting much longer than other make aftermarket and OE.

Volkswagen Up - Second Opinion - John F

Classic example of gullible pensioner being fleeced. I wonder how many of these unnecessary £120 oil changes she's paid for over the years? And I bet the discs and pads had years of wear left on them after only 16,000 miles. The discs on our Focus lasted nearly 100,000 miles, and the ones on my TR7 are original - 39yrs old. In future, I suggest she just pays for an MoT and has an 'oil service' only when she's done another 10,000 miles. I bet they didn't even grease the brake pipes in the hope that they would fail them for corrosion next year.

Volkswagen Up - Second Opinion - edlithgow

I bet they didn't even grease the brake pipes in the hope that they would fail them for corrosion next year.

""ëven grease the brake pipes"" seems to imply that this (no doubt best) practice is common practice in a main dealer(or any other pro) service.

Things must have changed A LOT in the UK garage scene.

Edited by edlithgow on 04/05/2019 at 02:49

Volkswagen Up - Second Opinion - edlithgow

This isn't a captive disk (captive rotor in American) with the disk installed behind the hub, is it?

My current car is the first time I've encountered this particular design dementia, which looks like it would massively increase the trouble and expense of disk replacement.

I understand older cars of this design are often scrapped when the disks need replaced.

Since its apparently such a lousy design I'd expect it to be increasingly popular with manufacturers, but mercifully it seems to be fairly rare

Volkswagen Up - Second Opinion - gordonbennet

I know the design you mean Edlithgow, quite what came over any maker to use such a poor design is a mystery, but i suspect the cost to fit a set of discs would have been way over the already high main dealer charges on the invoice shown above, and likely included new wheel bearings too.

Came across this on son's Hyundai Coupe F2, removing the hubs from the carriers to access the discs completely destroys all 4 front wheel bearings, the races of which need to be pressed in and out, it was an expensive job even with us doing the donkey work, that silly design was fixed in the next model, and i am reliably told some, not all, Transit vans of a few years ago came with a similar arrangement, bonkers, also found on Matiz which no doubt comes as an unpleasant surprise to unwary owners.

Anyone got a clue to a single benefit of this design, apart from £££ for the dealers at replacement time?, almost as odd as Rover's inboard discs sitting beside the diff with the less than wonderful Lucas swinging arm calipers of the period on he P6 (though with the DeDion rear axle maybe it was excusable), those same awful calipers ended up on Mk4 Zephyr/Zodiac, being outboard more accessible but also subject to more weather, which quickly destroyed them.

Edited by gordonbennet on 04/05/2019 at 07:45

Volkswagen Up - Second Opinion - Big John

less than wonderful Lucas swinging arm calipers of the period on he P6 (though with the DeDion rear axle maybe it was excusable), those same awful calipers ended up on Mk4 Zephyr/Zodiac, being outboard more accessible but also subject to more weather, which quickly destroyed them.

Oh - I remember those on the Mk4 Zephyr & Zodiac. My dad had one of each and those rear calipers where awful. I used to do all the maintenance on his cars (bangers) and the calipers were prone to hydraulic seal failure (entertaining on a singe circuit barking system!) and the auto adjustment was hideous. As for getting the car to pass an MOT re handbrake - this was a black art, but I usually managed to make it just work for a couple of days!

The allen key recessed bolt that held it on was prone to damage as well which than involved spending hours and hours cutting through and destroying the caliper to then remove the hub bearing carrier.