2018 UK JD Power rankings

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Wed 11 Jul 2018 11:53
2018 UK JD Power rankings - NARU

It seems the Hyundai/Kia commitment to quality (A journey they started about 20 years ago) is continuing to pay off. The rest are about where you'd expect them, but I was suprised to see Vauxhall pip Honda into the top 10.

www.am-online.com/news/manufacturer/2018/07/11/hyu...y

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Wed 11 Jul 2018 13:39
2018 UK JD Power rankings - Gibbo_Wirral

Patiently awaits the posts whinging about the inaccuracy of the list because they got their fingers burnt by a marque in the top ten when buying a lemon 20 years ago........

Edited by Gibbo_Wirral on 11/07/2018 at 13:43

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Wed 11 Jul 2018 14:01
2018 UK JD Power rankings - corax

"Among the top performing brands, fourth-placed Škoda also shone, with two models (Octavia and Yeti) receiving segment awards for their overall dependability."

Honest John Yeti review - " Lost a star due to very high number of faults and problems."

Now, who's right ??

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Wed 11 Jul 2018 14:48
2018 UK JD Power rankings - Chris M

Must be a fake survey. Vauxhall got a top three spot in three categories. Vauxhall, as almost everyone here knows, are rubbish.

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Wed 11 Jul 2018 20:14
2018 UK JD Power rankings - CSawyer

I have never understood the JD Power rankings.

It seems like they give awards for everything, and it always seems like a pay to win based on who they choose.

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Thu 12 Jul 2018 08:14
2018 UK JD Power rankings - NARU

Patiently awaits the posts whinging about the inaccuracy of the list because they got their fingers burnt by a marque in the top ten when buying a lemon 20 years ago........

But that's understandable. I believe it was Henry Ford who said that a failure rate of 1 in 100 is just a statistic for the manufacturer, but for the poor sod who buys the faulty car, he has a failure rate of 100%.

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Thu 12 Jul 2018 00:43
2018 UK JD Power rankings - Avant

Skoda and SEAT are near the top, VW in the middle, and Audi near the bottom. As most models are mechanically identical, this and similar surveys aren't believable.

A bit of it may be due to higher expectatitons of VW and Audi owners, but not that much.

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Thu 12 Jul 2018 07:29
2018 UK JD Power rankings - madf

Skoda and SEAT are near the top, VW in the middle, and Audi near the bottom. As most models are mechanically identical, this and similar surveys aren't believable.

A bit of it may be due to higher expectatitons of VW and Audi owners, but not that much.

But electrically not identical. It would be interesting to know the differenece in teh level of elctrical faults.. Or what failures are due to ancillary systems...

Of course the Audi and cheaper VW ranges don't all overlap - see the Q7.. Nor do the engines. But without the detailed analysis, we will not know.

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Thu 12 Jul 2018 08:22
2018 UK JD Power rankings - NARU

Skoda and SEAT are near the top, VW in the middle, and Audi near the bottom. As most models are mechanically identical, this and similar surveys aren't believable.

But the mechanics are the most reliable part of a modern car and will only account for part of the score.

Part of the reason that Hyundai, Skoda etc do well is that they sell a fair number of very basic cars with few complex additional systems. There's no lane departure warning system or front facing camera to go wrong on my wife's Yaris for instance.

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Thu 12 Jul 2018 07:52
2018 UK JD Power rankings - colinh

Top 20 within a 2% range - most survey findings are reckoned to be +/-3% accuracy - draw your your own conclusions

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Thu 12 Jul 2018 08:17
2018 UK JD Power rankings - NARU

Top 20 within a 2% range - most survey findings are reckoned to be +/-3% accuracy - draw your your own conclusions

How do you make it 2%?

Hyundai reported with 78 problems per 100 vehicles. Mini (20th place) with 153 problems per 100 vehicles.

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Thu 12 Jul 2018 10:00
2018 UK JD Power rankings - colinh

1. Peugeot 3008 – 93.88% 20. Toyota Auris – 91.67%

"Drivers with models less than 12 months old were quizzed on all aspects of ownership,"

i.e., It's not a reliability survey - it's an overall satisfaction survey

Edited by colinh on 12/07/2018 at 10:04

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Thu 12 Jul 2018 10:30
2018 UK JD Power rankings - John F

It's called a Vehicle Dependability Study. It is utterly absurd, and for the average motorist completely useless. Of much more interest and value would be to study cars which had reached 100,000km, or a rounded 60,000m in this country - about halfway through their expected troublefree design life, if there is such a thing. With average annual mileage of less than 10,000m a year, very few of JDP's studied cars up to three years old would be eligible.

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Thu 12 Jul 2018 11:53
2018 UK JD Power rankings - NARU

1. Peugeot 3008 – 93.88% 20. Toyota Auris – 91.67%

"Drivers with models less than 12 months old were quizzed on all aspects of ownership,"

i.e., It's not a reliability survey - it's an overall satisfaction survey

You're quoting an entirely different survey! (which yes, is about satisfaction, not dependability).

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Thu 12 Jul 2018 10:22
2018 UK JD Power rankings - Leif

It seems the Hyundai/Kia commitment to quality (A journey they started about 20 years ago) is continuing to pay off. The rest are about where you'd expect them, but I was suprised to see Vauxhall pip Honda into the top 10.

www.am-online.com/news/manufacturer/2018/07/11/hyu...y

Meaningless. I couldn't find any description of the methodology. A given make could do well even though one or two models are dogs. Without a model breakdown, it's useless. And what about the statistical reliability? No mention of the expected spread of the data. None. Zilch.

How do they rate the faults? Some such as the CarPlay rebooting are minor, others such as wipers breaking are serious and can cause a crash.

What about mileage? If the Honda Jazz is always bought by people over 70 who drive 5,000 miles a year, can you really compare that to a BMW 3 series that is bought by sales people who drive 40,000 miles a year?

What about usage? If the Range Rover is mainly bought to drive around inner cities, can you compare that to a Toyota Land Cruiser that is mainly used off road? (Okay, you can argue with that example, but I am sure that you get the point I am making.)

I also think the model ratings are meaningless. Last year the Skoda Citigo was near the top, the VW Up near the middle, for reliability. Both are made in the same factory with the same mechanics and electrics. Eh? How does that work then? Perhaps the VW Up has some premium options that are unreliable, so if you avoid the option, you're fine. Who knows.

The survey is marketing pants. Not sure what they are selling. Maybe they sell the survey to magazines and papers?

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Thu 12 Jul 2018 18:40
2018 UK JD Power rankings - madf

What about usage? If the Range Rover is mainly bought to drive around inner cities, can you compare that to a Toyota Land Cruiser that is mainly used off road? (Okay, you can argue with that example, but I am sure that you get the point I am making.)

Salespersons misselling unsuitable vehicle - tough.. Manufacturer's fault.

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Thu 12 Jul 2018 19:04
2018 UK JD Power rankings - Metropolis.
Where’s the miss-selling you refer to?
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Fri 13 Jul 2018 00:05
2018 UK JD Power rankings - Leif

What about usage? If the Range Rover is mainly bought to drive around inner cities, can you compare that to a Toyota Land Cruiser that is mainly used off road? (Okay, you can argue with that example, but I am sure that you get the point I am making.)

Salespersons misselling unsuitable vehicle - tough.. Manufacturer's fault.

You missed the point I was making. Another example. A Honda Jazz is generally bought by old people who drive carefully, and do modest mileage as likely retired. A Ford Fiesta is bought by younger people, probably commuting to work. Some models are quite sporty, and will be pushed by owners. So, pretty different usage. Do surveys account for such things? Nope.

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Fri 13 Jul 2018 00:35
2018 UK JD Power rankings - Engineer Andy

I quite agree and have been saying this for years (including on this forum), including for the similar 'Reliability Index', as I believe both are very subjective, especially if the ownership habits and expectations of said car owners aren't, as I believe, taken into account when compiling the results.

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Sun 15 Jul 2018 18:30
2018 UK JD Power rankings - skidpan

Over the years I have seen some really poor surveys.

On had a question regarding colour, if you did not like it you could mark the car down. But if you did not like it for feks sake why but it. Its your own fault not the manufacturers.

Another gave the Kia Sportage the top marks of 100% and it won overall. A quick look at the sample size and it was one, thats right ONE owner had responded and a very happy owner. Should not have benn in the results.

With regards to Skoda beating VW etc could it possibly be that the Skoda dealers are a nicer bunch. Having bought 2 Skodas in the past 16 months we are so far very happy. In comparrison the local VW lot do their best to make us unhappy when ever we go to buy. If they are that bad before they get your money what chance of decent customer cars once they have your money. With regards to Seat dealers we used 3 when we had the Leon. The one we bought from was poor and although we got a great deal never went back. Our local one left the sump plug loose, never went back. The next closest was fine for service but did not have a clue about selling a car.

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Sun 15 Jul 2018 18:45
2018 UK JD Power rankings - Ethan Edwards

Can I just interject. SUZUKI came second. SUZUKI not VW or Skoda or Nissan. SUZUKI. Nobody has mentioned them so far. Why not?

I own two 2017 ones. Ignis and Vitara S 1.4 Petrol turbo Auto Allgrip. Not a surprise to me.

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Sun 15 Jul 2018 21:07
2018 UK JD Power rankings - NARU

Both my neighbours have Vitaras (there's some special lease price for police - and they're both eligible). Both seem very happy.

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Sun 15 Jul 2018 21:05
2018 UK JD Power rankings - NARU

.. the local VW lot do their best to make us unhappy when ever we go to buy. If they are that bad before they get your money what chance of decent customer cars once they have your money.....

Two years ago, I went into my local VW dealer intending to buy either a new Tiguan or a nearly new Toureg. The salesman couldn't find the kerbweight of the Tiguan (important to me as a tow a caravan), so he launched into a tirade against caravanners and claimed that any towing weight was fine as VW had showed a Toureg was capable of towing a 747. His colleagues joined in and belittled me for wanting to know. I walked out before I lost my temper, and bought something else the following day. I quite like the look of the new Toureg but there's no way I'm going back there.

Edited by NARU on 15/07/2018 at 21:08

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