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Suzuki Celerio sales halt following brake failure - Trilogy

www.autocar.co.uk/car-news/new-cars/suzuki-celerio...s

Suzuki Celerio sales halt following brake failure - gordonbennet

That'll take some recovering of customer trust.

Suzuki Celerio sales halt following brake failure - daveyK_UK

More Indian built junk

Suzuki Celerio sales halt following brake failure - Bromptonaut

More Indian built junk

if you read the article linked by the OP you'll find UK versions are built in Thailand.

Evidence suggests the issue affects some RHD versions but not those for all RHD markets. Presumably associated with linkage that transfers brake pedal movement to a left located servo/cylinder unit.

Suzuki Celerio sales halt following brake failure - alan1302

More Indian built junk

Nice to see you have your facts right!

Suzuki Celerio sales halt following brake failure - craig-pd130

That'll take some recovering of customer trust.

Looking at the Autocar report, it looks like the company is following the crisis management bible - immediate warning and recall, inconvenience existing customers as little as possible etc.

It's painful in the short term but pays off long-term. When Perrier had the contaminated water issue in the 80s and withdrew all of its products, sales increased after they sorted the issue and reintroduced sales.

Suzuki Celerio sales halt following brake failure - RT

That'll take some recovering of customer trust.

Looking at the Autocar report, it looks like the company is following the crisis management bible - immediate warning and recall, inconvenience existing customers as little as possible etc.

It's painful in the short term but pays off long-term. When Perrier had the contaminated water issue in the 80s and withdrew all of its products, sales increased after they sorted the issue and reintroduced sales.

In any crisis of this sort it's important to do EVERYTHING right from the moment the problem is reported, to give the reassurance that ALL the right steps will be taken.

Too often in the past, car makers haven't reacted publicly to the first report but only reacted to increasing external pressure as time goes on.

Suzuki Celerio sales halt following brake failure - RobJP

To be honest, if you deliver a car to a motoring magazine, and it suffers a severe failure that could cause a fatal crash, you change the car, and the replacement has an identical failure ... your options regarding not going all out on the fault are rather limited.

Suzuki Celerio sales halt following brake failure - RT

To be honest, if you deliver a car to a motoring magazine, and it suffers a severe failure that could cause a fatal crash, you change the car, and the replacement has an identical failure ... your options regarding not going all out on the fault are rather limited.

Which begs the question - how did Suzuki engineers test the prototype or pre-production models of the RHD version?

Suzuki Celerio sales halt following brake failure - gordonbennet

Which begs the question - how did Suzuki engineers test the prototype or pre-production models of the RHD version?

Must be hard to drive a vehicle badly if you have mechanical sympathy..maybe the makers should employ magazine testers..:-)