Not sure that Volvo UK Head Office would be interested ;-)

Our Honda has a printed service book, which is updated at every service, although presumably it's also online.

Surprised that the service history was not accurately recorded as from my experience Skoda Dealers can hardly breath as their cars and sales policies are closely controlled by Skoda UK even down to controlling the forecourt prices. Whatever I would never trust a dealer on what my service requirements are and follow the mileage on the car. Plugs changes are few and far between these days.

Absolutely despise this new online only service history records. Its a way to push you into the hands of greedy main dealers and it means that most used cars these days have little or no service history. With any car I view either for myself or on behalf of another I insist on a full printout of the service record to scrutinise and keep I also buy an aftermarket service book or ask the dealer to supply one to record anything from then on. Cars are more complex today than ever yet service histories are being neglected or ignored by owners and buyers. Do not buy any used car without a full or very near full service record, it’s vital that complex modern cars see regular servicing.

I'm just glad mine still provides me with printouts every time it's in for some work (except its recent recall on the steering wheel badge centre section/airbag replacement) and they stamp the service book as well (not that this means much these days as they can be easily faked).

The 18 month old Fabia we bought 2 years ago did not come with a service book but when the car had its 2 years and 3 year services the dealer provided an updated maintenance record print off that shows all the info a service book would. The invoice like and other car we have owned shows the parts, materials and work carried out.

Having been used to a service book with all our previous cars I was a little sceptical about their initial explanation of the system but I can see now its far better than a forged record on a e-bay sourced book. All info is held centrally by Skoda.

But as always if you service out of the dealer network they would have no info.

Bottom line is never buy a car without seeing vital info beforehand, we were shown the maintenance record before we bought it (done by the selling dealer). Asking later is pointless.

What does the service schedule say regarding spark plug changes? It should be easy enough to find online.
Pretty sure it won’t be every 12 months, so it’s possible they were due this time and the dealership last year jumped the gun. Any Škoda service department should be able to supply you with a service book.

4 years/40000 miles for plugs.

Any Škoda service department should be able to supply you with a service book.

We asked, they wanted a tenner. Didn't bother since all the info is on the sheet proved after a service.

Edited by thunderbird on 11/11/2021 at 10:37

Our Mini Cooper S plug change is every 4 years/40k miles. And the OP's point confirms dealers are deliberately lying on work not needed and/or upselling.

SLO76 made the point about online or car's electronic service history compared to paper records. I've always preferred paper records to back up the electronic version as it shows a potential new owner how well (or not) you've cared for the car.

What doesn't help is when erroneous mileage is entered on the paper records as I discovered today, when checking last month's paperwork. My dealer has added 14,000 miles to the paper invoice - and it's not the first time I have raised a mileage discrepancy on the same vehicle. Seems to be a sloppy attitude.

And they've not rang me back to discuss.....