I really hate the sites that have a "we want your feedback" box, and having filled in a complaint there is no response whatsoever.
Got an email (survey) from the RAC the other week, well, it was from a 'third party' acting on the RAC's behalf after I renewed my breakdown cover, but I wasn't sure if it was genuine or a fake (not unheard of) with viruses or taking me to a phishing /malware page. I looked on the RAC website and they had no subjects to 'contact them' for me to ascertain whether this email was genuine or not, so I 'used' their contact us for a FOI request (the nearest I could think of), and hey, guess what, I filled in all the details, wrote a short-ish request, and it kept saying 'enter info here' (which I had done). No other way to contact them other than by phone, and given their poor showing at renewal time, and the normal ineptitude of such staff, I doubt they would have even known about this survey or who was doing it.
Customer service in this country is woeful, aside from a few bright spots.
To be fair to HJ and his team, this site is not a pay site and likely does not make £££ even after their ad revenue, so we just have to pitch in and help where we can - I need to contact them as I noticed some errors on some car specs/models available.
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