What is life like with your car? Let us know and win £500 in John Lewis vouchers | No thanks
Ford Fiesta - Stiff clutch pedal, recently bought - BillW

2011 1.4 TDCi, bought in Dec '15, very resistant clutch pedal didn't seem too bad in test drive for my 82yr old Mum. Now after 3 weeks urban traffic, she needs pain killers for agony in foot. Have to go back to dealer (again, after battery failure within 3 days) to convince them to repair or replace the clutch or whatever is needed. Phone calls to repair desk suggest they are reluctant to do anything, and prefer her to swap to automatic model. My feeling is that Ford are (again, I have had a poor experience with Ford over my old Focus) trying to fob her off until warranty expires, and not complete their customer service obligations. Our other difficulty is that I can't be there in person to back her up, because of work. Any tips on dealing with Ford Dealer Service, will be appreciated. Ta

Ford Fiesta - Stiff clutch pedal, recently bought - RobJP

What was the EXACT date she took delivery ?

If less than 30 days, Consumer Rights Act applies. Reject for full refund.

Don't threaten, demand.

Ford Fiesta - Stiff clutch pedal, recently bought - jc2

Nothing to do with Ford-your gripe is with the dealer!