Our Volkswagen Passat caught fire because of electrical issues - can we reject it?

I wrote to you a few weeks ago about a fuse box fire in our 2013 Volkswagen Passat, which we have owned for almost six months now. We got our car back from the dealer on 19 October and everything thing...

My Volkswagen Golf needs a new EGR after having the emissions fix - what now?

I had the Volkswagen emissions fix carried out on my 1.6 TDI Golf in December 2016. Today, I'm informed by my garage that my car needs a new EGR valve. I fitted a new EGR valve to the car in October 2015,...

What alloy wheel cleaning products do you recommend?

I've recently bought a Volkswagen Golf GTE, but the wheels seem to have a mark embedded into the metal itself. Are there any cleaning agents you recommend?

Which cars are cheapest to insure for a reformed drink driver?

Which cars are cheapest to insure for a reformed drink driver?

Would a petrol SUV be okay for towing?

I currently have a Volkswagen Tiguan that has been okay on a mixture of short trips and towing a caravan. We've never experienced any DPF issues, but since the emissions fix we have noticed the car regenerating...

Do I have to take my car to a main dealer to keep the warranty intact?

I've just bought a new Volkswagen Golf. Do I have to take it to a Volkswagen dealer for servicing or can I take it to my local garage as long it's stamped and they use Volkswagen parts?

Volkswagen's warranty won't cover the paint defect on my Golf - how do I pursue this matter?

I purchased a Volkswagen Golf GTI about two years and nine months ago. I've now noticed paint peeling off both rear wheel arches. Volkswagen's warranty team has declined my warranty claim on the basis...

Does my car need to be dealer serviced to maintain full service history and warranty?

I have a 2016 Audi A3 sportback S-line. Very pleased with it, but it's now due its first service. Do I need to go through Audi? I have an excellent local garage who will inevitably undercut the prices...

I'm using a scrappage scheme to buy a new car - can I get a refund of my unexpired road tax?

I'm using Volkswagen's scrappage scheme to buy a new Golf. Can I claim a refund of the unexpired Road Tax on my old diesel car? One salesman told me that I can and another claimed that, because the car...

Our fusebox caught on fire - do we have any recourse as we've only owned it five months?

We've owned a 2013 Volkswagen Passat for the past five months. This morning, while my wife was driving to work, she heard a crackle and thought it was the radio. Then smoke started to pour into the cabin...