My daughter bought a used Smart Fortwo with inaccurate mileage and a number of problems - what should we do?

My daughter bought a Smart Fortwo Cabriolet (used) which was said to have been serviced and MoT'd before she picked it up. They gave it an advisory saying that they couldn't MoT it properly because of...

Where can I get a replacement central locking unit for my Mercedes-Benz A-Class?

On the 10th of this month I bought a 10 year old A-Class Mercedes-Benz from a local dealer. Within a couple of days I found that the central locking unit did not always work - then it stopped working altogether....

Why won't my dealer repair a number of faults on my Ford Focus under warranty?

I had the fuel pump on my 2004 Ford Focus 1.8TDCi replaced under warranty by the garage I bought it from. It took them five weeks. Now there a problem with the dual mass flywheel. They are saying that...

Will 'traffic film' repair paintwork damage on my new Skoda Yeti?

On Friday 21st May I took delivery of my new red non-metallic paint Skoda Yeti and, later that day, was told by a Volkswagen-trained mechanic that there was evidence of "fallout" from rail dust or industry...

Exchange is a robbery

I have bought a car for £1,500 and part-exchanged my car. The newer car is a junk. The head gasket has gone and will cost £800. The private dealer basically told me to get lost. Help.

Must be choking

I recently brought a new Audi 1.9TDI from my local Audi dealership in a London suburb. After approximately one months ownership I started to encounter issues with the diesel particulate filter. The warning...

Who's to blame and what redress do I have and with whom?

I bought a Citroen Berlingo 1.9 Diesel van on a 52-plate (2002) with 89,200 miles from a local garage on the 30th March 2010. Within the first week, the auxiliary fan belt shredded itself. The garage replaced...

My insurance company took money from my account despite the policy being cancelled - what should I do?

12 months ago I got rid of an old Nissan that I had been driving sporadically for the previous year. Obviously in getting rid of the car I cancelled the insurance and received written confirmation as such....

Drip die

My sister bought a 1998 Rover 200 (1.8 engine) less than 2 weeks ago. The car had 105k miles on clock and she paid the sticker price of £995 and received a trade in of £250 on an old Transit van she had....

Loan voice

The following scenario reads like an extract from you website, under the heading of "what to watch for" in Mercedes-Benz W211 review. "On 07/09/2006, I entered into a Hire Purchase agreement with Royal...