Is it wise to accept a courtesy car from Enterprise after an accident?

My car has to be repaired after a collision and Direct Line is supplying a courtesy car via Enterprise. Do you know of any problems I should look out when obtaining a car temporarily from Enterprise?

Buying a car for use in Spain

We have an apartment in Mallorca, Spain and currently rent cars. This works well, as we have found a decent private operator, but are looking for a slightly better standard of car as we increase our use...

Forced to use a hire car whilst new BMW was fixed - should the dealer pay for my costs?

I ordered a new BMW 3 Series recently, but upon delivery discovered some minor scratches. Due to the fact that I live in London (the car was ordered in Bristol) I had it repaired at a local garage, with...

I suggest that drivers should price repairs from local garages if their cars are written off.

I’d like to offer a tip from a long-retired cop. When your car suffers accident damage and there is any possibility of an unwanted write off, first have it appraised by your local small man before letting...

Why do car hire companies charge customers extra for fuel?

I recently returned from the US, having hired a car from Dollar at Los Angeles International Airport. I was charged for a full tank of fuel on collecting the car, with no refund for unused fuel. I accepted...

Should I buy an ex-rental Nissan Acenta?

I was offered a Nissan Acenta 1.5 diesel, seven months old, 11,600 miles at £13,900. They agreed a good price for my old Jeep, unseen. This “great deal" made me suspicious and, after further probing, the...

Where can I hire a car which I can drive in France?

Last week I had to donate my 1996 Volkswagen Golf to a breakers' yard in France because the cost to fix it would be much more than the car’s value. We returned by rail. However, I now find that because...

Is it legal for American car hire companies to charge additional road tax?

My sister hired a car online in America shortly before her flight to London Heathrow. When she went to collect the car she was faced with considerable additional charges, one of which was road tax at £1.35...

Why does my insurance company insist that I have a hire car if mine is off the road?

I am a retired 73 year old and do around 4000 miles a year maximum. I have protected NCD. When I renew my motor insurance I tell them that I don't need a hire car should mine be off the road (I can use...

Why has this rental company removed all means of repairing a puncture from their rental Volkswagen Up?

Last week we hired a Volkswagen 'Up' from Alamo at Edinburgh station. It's a very nice, albeit 'buzzy', three cylinder Bluemotion car. Our first problem was that we couldn't get the car to turn over on...