My insurer are refusing to honour my extended warranty - do they have to pay for repairs?

I purchased two years extended warranty on a Mercedes-Benz C-Class, purchased from Motorpoint. The car recently developed a fault, which was rectified by a Mercedes-Benz garage, having first received authorisation...

Our car alarm goes off every night because it wasn't fixed properly after an accident - what do we do?

Both doors were replaced on our 2013 Ford C Max and now the alarm keeps going off at night. We get error messages for child lock malfunction, service required, drivers back door open (then the door jams...

Are my insurer allowed to refuse my policy renewal because of my age?

Hastings won't renew my policy as I'm now 88 years old. I've been with them since 2011, but this year they've written to me and just said they won't renew. I have had no accidents or convictions since...

Can my insurer charge me for a red light fine even though I didn't receive any points?

I got a red light fine but I went to a speed awareness course so assumed I didn't need to declare it to my insurer (Admiral). But they found out and want to charge me £320. What can I do now?

Admiral are trying to unlawfully write off my car - what should I do?

I bought a 2003 BMW 540i Touring M-Sport in February 2017 from a dealer for £6900. It is a rare model and very high spec. I insured with Admiral fully comp. April 15th 2017, I pranged the front end of...

Should my insurer give me a courtesy car equivalent to my vehicle?

I had a low impact bump causing damage to rear bumper and small dent to body work above bumper. I claimed on my insurance and my Toyota RAV4 was allocated a date for estimate to be carried out at appointed...

My insurer are refusing to cover my new car - what should I do?

I have a MINI Cooper insured with Lancaster insurance (cheapest by far) and I'm due to have a baby, so it's not practical anymore. I've got a BMW 1 Series 2.0-litre petrol. I called to swap my insurance...

Can my insurer put a claim on my policy just because it cost them to investigate?

My insurer investigated a claim someone had put in against me and turned it down flat. However, they've put a no fault claim on my policy. When I queried this they said it had cost them money to investigate...

Is it fair for an insurer to refuse cover due to a no fault accident?

My 68 year old mother has just purchased a new Fiat 500 to replace a 10 year old Ford KA. Two years ago, while the car was parked in a supermarket car park and my mother was shopping, the KA was hit by...

My insurer refuses to suspend my policy while I get a new car - what do I do now?

I was recently involved in an accident which wrote off my car. I've notified my insurer without claiming and the third party hasn't claimed either (I suspect she was not insured to drive to begin with...