I was involved in a no fault, multi-car crash - why has my insurance premium increased?

I was stationary in traffic a few months ago when I was hit from behind and shunted into the car in front. The person in front said there was only one bump and the person in the car behind me admitted...

My friend's premium increased after he reported a fraudulent claim - how do we proceed?

My friend returned to his car to find a note saying he had damaged another car in supermarket car park. This was not true, there was no incident. He now finds his premium has gone up as he reported an...

Somebody insured a vehicle in my name - how do I prevent this happening again?

A debt recovery company sent a letter to me, which claimed that I owed them money on a Hastings policy. After I contacted Hastings, it transpired that I was the policyholder of an unknown vehicle with...

The dealer is refusing to accept my rejection of a faulty car - what do I do?

I brought a Skoda Yeti from a Skoda main dealer four months ago for £7000. I've been on maternity leave and only drove the car small journeys (only done 1500 miles). I recently went back to work via the...

My car is unusable because my insurer can't source a replacement window - do I have any recourse?

My Ford Ka+ suffered a broken driver's door window nearly two weeks ago, presumably at the hands of vandals. My insurer uses AutoGlass to cover glass repair and replacement, but AutoGlass tell me they...

My insurer have increased my premium even though I didn't make a claim - can they do this?

I contacted my insurers to inquire about getting some vandalism repaired on my Range Rover, but it turned out the excess on my policy (which also has protected NCB) was more than the cost of repairs so...

My insurance was voided due to accidental misrepresentation - can I fight this decision?

I stated on a comparison website that I am a resident in the UK from birth, when in fact I've only lived in the UK since 02010. The insurer asked for some documents shortly after the policy was taken out....

Someone has made a false insurance claim against me - should my insurer be doing more to defend me?

I've been in France on holiday since 10 July 2017. On 15 August, I received an email from Admiral insurance saying they have been advised of a possible incident on 4 August involving my car, in which a...

Charged £800 for changing address on insurance - is a refund likely?

My daughter recently notified her insurer, Hastings Direct, of her change of address for the remaining three months of her insurance policy. She then received a confirmation message from Hastings, followed...

My premium doubled after someone falsely claims I hit their car - what should I do?

Someone claims that I hit their car, but I was not in that area. My insurance company is not defending my argument, even though they have inspected my car and found it not to be damaged. My premium has...