How do I know whether my garage did an oil change or not on my Volkswagen Touran?

I had my Volkswagen diesel Touran serviced yesterday. When I got home, I checked the service book and found that they had ticked the 'Oil change: No' box. However, the invoice included charges for oil...

Is £90 per hour a reasonable labour rate for a car workshop?

I took my Ford Focus (a very nice car) to a Ford dealer for its first service on 12 October 2012 with 4233 on the clock and everything was OK. This week I went to the same Ford dealer for the second Service...

Does the timing belt need changing on my wife's Skoda Fabia?

My wife has a Skoda Fabia 1.2 HTP 60, which she uses mainly for shopping trips and has done 10,100 miles from new. It is now coming up for its four year service and she has been told by the Skoda dealer...

Should I have my Peugeot 3008's timing belt changed?

I have a 2008 Peugeot 308 S 1.6HDI 5-door hatchback. So far it has been an excellent car with no breakdowns. A few months ago I received a leaflet from the Peugeot main dealer in the area, Walkers of King's...

Do I need to replace my Mazda 3's DPF?

My 4-year-old Mazda 3 1.6 diesel has done 63,000 trouble-free miles. I live in the country so don't do many short trips (the nearest shop is 7 miles away). I am told by the Mazda dealer that my next service...

Why doesn't my Mercedes-Ben B-Class have a service book?

I recently purchased a Mercedes-Benz 'Approved Used' B180 CDI from a big Mercedes-Benz dealer. On examining the paperwork I found that the service booklet containing the service record was missing. I phoned...

Why do some Volkswagen dealers charge more for servicing than others?

I bought a new Volkswagen Golf 1.4TSI in 2009 and the first three years' servicing was covered by a Service Plan. When I called the dealer to book my next service and MoT, I was quoted a price of £429....

I think that older cars can be much better value than newer cars.

Concerning recent correspondence about Jaguar XFs, diesels are more economical but by a very small margin when you consider the cost of fuel and diesel maintenance costs. I get 35mpg on a long run and...

Why aren't Volkswagen customers told about timing belt changes when they buy a Golf or Polo?

I am writing to thank you for the reply you gave to CS of Woodstock recently relating the changing of a camshaft belt on a Volkswagen Golf. My wife owns a Polo which is six years old and has a mileage...

I recommend paying extra for a roof service on Volkswagen's Eos.

After writing to you last year I was concerned about buying my Volkswagen EOS 1.4TSI. However, I am delighted with it and have no regrets. The short-term inconvenience of some winter condensation is more...