What precautions can be taken against whiplash claim scammers and accident management companies?

I have been following your correspondence concerning "Claims Management" and whiplash scams. Can you give advice what to do at the time of an incident, please? Is it possible to deter the other party...

Will taking out legal protection insurance protect drivers from spurious traffic accident claims?

The correspondence from EH and others recently is a very real worry to anyone who has been blamed for a traffic accident, no matter how slight. It seems surprising that EH's insurers did not contest, as...

Is my daughter really liable for a £27,000 car hire bill for the third party following an accident?

My daughter’s car was stolen in July, 2009. It was smashed into a car causing a write-off of my daughter's car. The insurers did not pay up as she had lost her keys, and they said she didn’t keep car safe...

I'm being sued by a driver who I had an accident with a year ago - what should I do?

Another car and mine reversed into each other in broad daylight in a supermarket car park in August 2009. We scraped each other’s nearside rear wheel arches, but didn't break anything. When I looked in...

Why did my husband's insurance premium increase after a claim, despite having a protected no claims discount?

My husband has a Mercedes-Benz ML270, six years old. Last April he made an insurance claim, having damaged the front bumper and wing by driving into the gate across our entrance. The estimate we had was...

Has my accident claim been hijacked by an accident management company?

I was involved in an accident. A car ran into the back of my stationary car at approx 40mph and the driver immediately accepted liability, as have her insurers (RSA). The next day I received two calls,...

Missed Whiplash - accident advice

I am now retired but I did spend most of my career dealing with motor litigation for an insurer, a large proportion of my time with cases in litigation conscious Liverpool and Manchester. Your reader...

How do I claim from the local council for pothole damage to my car?

My car was damaged due to potholes on and around a speed hump, but the council's insurers are adamant that I have no claim quoting the stock S8 Highways Act 1980, contrary to your advice regarding such...

My girlfriend's BMW Z4 was damaged on a garage forecourt - where does liability lie?

My girlfriend recently chose her local BMW garage to repair the bodywork of her Z4 after a brick was thrown at it. However, before she had taken back ownership of the car after it had been repaired, another...

Can I take my warranty company to the small claims court?

I have a claim on an extended warranty for a broken-down ECU, sensor and wiring harness which had to be replaced. The cause on the invoice was "Thermister failed, causing coolant to travel up wiring into...