My Ford Kuga build date keeps being pushed back - what are my rights to cancel the order? | Ask Honest John

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My Ford Kuga build date keeps being pushed back - what are my rights to cancel the order?

I've waited 20 weeks on a Ford Kuga. The latest (of six) build date I've been given will mean that from order to delivery would be approx 29 weeks. What are the rights for cancelling?

Asked on 3 August 2017 by Colin

Answered by Honest John

Cancel on the basis of "failure to supply within a reasonable period of the original promised date." What is important here is that you were promised a delivery date and you ordered on that basis. It is not as if you ordered a car in strong demand with an indefinite delivery date, knowing that you might have to wait six months for it. You were promised dates that were repeatedly broken.

Tags: delayed order legal and consumer advice consumer rights buying a new car build dates

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