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Why doesn't our extended warranty cover gearbox repairs to our Toyota Avensis?
We had a problem with a knocking sound on our 2005 Toyota Avensis. We extended the warranty in September 2009, and had the car serviced and MOTd under their terms. We were shocked to hear that we would have to pay for a four-hour diagnostic service to find out whether it was a broken gearbox bearing or if it was wear and tear, in which case the warranty wouldn't cover it. Would it be better to have the £750 refunded and go have it done at a specialist garage?
Asked on 14 August 2010 by plus3
Answered by
Honest John
I think they have used the wrong term. What I think they mean is they will have to take out the transmission and take it to bits in order to judge what is wrong with it. That would take four hours. But if it is not covered under a manufacturer-branded warranty, then the warranty itself is "of unsatisfactory quality".
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