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Faulty Hyundai Santa Fe who's liable for the repair costs?
An elderly friend of mine has bought a 2002 Hyundai Santa Fe. He paid £2800 about a month ago and lives a long way from the dealer as it was the only car that matched his budget.
He thought the handbrake was faulty so took it to his local Hyundai dealer. They have said that the driveshafts need to be removed to get to the discs, but they cannot remove them as they have rusted on. They have had the car for over a week and now want him to pay £900 labour charge for their attempts to repair - the car cannot be driven and would need to be trailered away. Or, for £1800 they will replace the driveshafts and fix the handbrake. Where does he stand please?
He thought the handbrake was faulty so took it to his local Hyundai dealer. They have said that the driveshafts need to be removed to get to the discs, but they cannot remove them as they have rusted on. They have had the car for over a week and now want him to pay £900 labour charge for their attempts to repair - the car cannot be driven and would need to be trailered away. Or, for £1800 they will replace the driveshafts and fix the handbrake. Where does he stand please?
Asked on 13 January 2016 by w124bookman
Answered by
Honest John
He should not have commissioned the work with his local Hyundai dealer. That was his mistake. He should have contacted the dealer who sold him the car who would have been liable for any serious fault that pre-existed the purchase, and could have refunded the purchase price, but is not liable for the expensive work that your friend commissioned. Faults like this are anyway to be expected on a 13 year old vehicle.
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