Suzuki Swift has faulty DAB - What are my rights? | Ask Honest John

What is life like with your car? Let us know and win £500 in John Lewis vouchers | No thanks

Suzuki Swift has faulty DAB - What are my rights?

I collected my new Suzuki Swift four months ago and it featured a dealership fitted sat nav and DAB system. Within days the DAB system would not hold pre-set stations, this was blamed on poor signal by the dealer.

After multiple visits I was told to wait for a software upgrade. However, since the update the system now freezes and crashes regularly. I have been told there are no known issues with the sat nav or Bluetooth by the dealer, but I am feeling like I am being fobbed off. What can I do?

Asked on 6 January 2016 by Stewpot32

Answered by Honest John

You can demand either that the dealer fixes it or that the dealer pays for you to get it fixed (and you can also give him the choice of taking the car back for a full cash refund if he wants.) Suzuki has to buy this sort of kit in for its European imports and the fault is obviously with the kit. One of the few downsides of a Suzuki Swift.

Tags: legal and consumer advice dab radio

Similar questions

Faulty DAB on E-Class - Where do I stand legally?

Please can you advise how I stand legally with a DAB radio that is not fit for purpose? I have had 14 month battle trying to get my local Mercedes-Benz dealer to repair the DAB system in my E-Class Cabrio....

DAB radio advertised at wrong price – can I demand Mitsubishi honour the deal?

I am looking for a DAB radio for my 2010 Mitsubishi ASX 3 and recently spotted a Kenwood DAB Multimedia Kit part advertised for £170, including fitting. The deal was on Mitsubishi’s website and I tried...